About the job

Job Title

Information Technology Support Executive

Job Description

Technology Logistics Support

Position Summary

The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests| ensuring timely resolution of technical issues to support business operations. The position also assists with system installations| monitors data center infrastructure| coordinates with internal and third-party support teams| and maintains inventory of technology assets.

Key Responsibilities

• Provide day-to-day technical support for IT equipment and systems within the logistics environment.
• Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.
• Receive| track| troubleshoot| and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.
• Escalate complex issues to global support teams and subject matter experts when required.
• Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.
• Assist with the installation| configuration| and deployment of new technology systems and services.
• Monitor data center alarms and coordinate maintenance activities with third-party vendors| SSC| and Global Technology teams.
• Support network connectivity| including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.
• Provide first-level preventive and corrective support for office printers and peripheral devices.
• Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.
• Manage and maintain technology asset inventory| including equipment tracking and lifecycle activities.
• Support planned outages| upgrades| and continuous improvement initiatives while performing other assigned duties.