Information Technology Support at LionsBot International Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-user Support, Onboarding, Offboarding, Asset Management, Access Management, Local Infrastructure Support, ISO 27001, Troubleshooting, Windows, MacOS, Active Directory, Microsoft 365, Google Workspace, Firewalls, VPN, Ticketing Systems

Industry

Automation Machinery Manufacturing

Description

About the Role LionsBot International is looking for an IT Support Engineer to be based in our Singapore office on a 12-month renewable contract. This role serves as the primary on-site IT support engineer for day-to-day user support in the Singapore office, working closely with the Global IT team led from overseas. The role focuses on end-user IT support, onboarding and offboarding activities, asset and access management, local infrastructure support, and adherence to ISO 27001 operational controls. It is suited for an early–mid career IT professional who can operate independently on-site while escalating appropriately to a distributed IT team. Key Responsibilities Act as the primary on-site IT support engineer for day-to-day user support in the Singapore office, with escalation support from the Global IT team Resolve end-user IT issues related to laptops, email, VPN access, user accounts, and approved SaaS applications Perform structured troubleshooting to identify common causes of recurring end-user or device issues, and escalate with clear findings where required Set up, configure, and maintain laptops, user accounts, email, VPN, printers, and subscriptions Execute onboarding and offboarding processes, ensuring access provisioning, access removal, and asset handover records are accurate and complete Perform routine checks on local IT infrastructure including Wi-Fi, printers, routers, switches, and access points Support endpoint security controls such as antivirus, EDR, and system patching in line with company standards Provide Level-1 operational support for network and security tools such as firewalls and VPN appliances, escalating complex issues to the Global IT team as required Maintain accurate and up-to-date records of IT assets, devices, licenses, users, and support activities Support ISO 27001 requirements by following documented IT controls, maintaining access and asset records, and providing operational evidence when required for audits Suggest improvements to IT support documentation, onboarding and offboarding checklists, and handling of recurring issues based on day-to-day operational experience Tools & Environment The role will work with a mix of on-premise and cloud-based tools, including: End-user environments: Windows, macOS (basic exposure to Linux is an advantage) Identity & access management: Active Directory and cloud-based directory services Collaboration & productivity tools: Microsoft 365, Google Workspace Security & networking tools: Barracuda, Cisco, Check Point firewalls, VPN solutions Endpoint security, device, and asset management systems IT ticketing and documentation platforms Qualifications & Experience 2–3 years of hands-on experience in end-user IT support Practical experience supporting Windows and macOS systems; basic exposure to Linux is an advantage Working knowledge of VPNs, SaaS applications, identity and access management, and ticketing systems Familiarity with endpoint security practices, asset tracking, and IT operational controls Exposure to network devices, firewalls, or access points is an advantage Able to work independently on-site while collaborating effectively with an overseas IT team Clear communicator who is organised, accountable, and service-oriented What We Are Looking For An IT support professional who can manage routine on-site support independently and make sound day-to-day decisions Able to prioritise IT issues based on user impact and business disruption, and communicate clearly on status and resolution Comfortable balancing hands-on technical support with documentation and process discipline Professional, reliable, and motivated to deepen technical and operational skills over time

Responsibilities

This role acts as the primary on-site IT support engineer in Singapore, focusing on daily user support, resolving end-user issues across various systems, and managing onboarding/offboarding processes. Key duties also include maintaining local IT infrastructure, supporting endpoint security controls, and ensuring adherence to ISO 27001 operational requirements.