THE ROLE:

The IT Support Officer is the key IT professional for the Department of Radiation Oncology, serving both the Calvary Mater Newcastle (CMN) and North West Cancer Centre (NWCC - Tamworth) locations.

They are responsible or ensuring that all IT systems and services within the department function smoothly and reliably. This includes:

• Providing expert technical support to staff: Troubleshooting computer issues, resolving software problems, and assisting with the use of various applications.
• Maintaining and improving the department’s IT infrastructure: This includes managing networks, servers, and other critical IT systems.
• Prioritizing and resolving IT issues promptly: Minimizing disruption to patient care and departmental workflow.

The officer actively contributes to the department’s success by:

• Participating in departmental projects: Providing valuable IT input and ensuring successful implementation of new technologies.
• Collaborating effectively with other departments: Fostering strong working relationships and ensuring smooth communication across the organization.

DUTIES:

• Actively participate in Departmental project groups and ensuring effective communication with the Rad Onc IT team and inter-departmental disciplines;
• Proficiency in use of PCs, servers, Operating Systems (both PC and Server Based) and associated software;
• Participate in On-Call roster;
• Participate in an roster to implement/install system software updates and critical security patches on servers and desktop computers after hours;
• Able to provide hardware and software support for hospital based systems including Microsoft based systems and installations;
• Able to provide advanced PC support, advice and assistance to Radiation Oncology staff;
• Able to provide frontline support for Varian, and other departmental applications. Able to start and stop services on servers and PCs as required;
• Knowledge of department specific and hospital based information systems e.g. Aria, iPM, CAP, SDPR in relation to business operations;
• Examine and report on systems software and communications systems;
• Investigate and report on the application of new information technology and information technology techniques;
• Able to provide support for Citrix and VMware infrastructure.
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Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, to ensure suitability for the role.
• You will be required to provide evidence of immunisation as required for your role.