About the job

One of our Federal Government Clients is seeking to engage a Application Support Engineers – Multiple Levels (Associate, Mid-Level and Senior)

Please check below all the job details:

1. Employment Type: Full Time (Permanent) and Contract, both option available
2. Contract: 12 Monts Initial with possible extension
3. Work Location: Canberra (Onsite) 5 Days a week
4. Eligibility: You must need to have NV2 Security Clearance or above.
5. Tentative Start Date: ASAP
6. Working Hours: 8 hours a day/ 40 hours a week

Overview

These positions offer the opportunity to work across a diverse portfolio of enterprise applications, platforms and business-critical systems within a complex, secure and technically challenging environment.

Levels:

• Associate / Junior – Foundational ICT support experience, looking to develop technical skills in enterprise application support.
• Mid-Level – Able to independently manage incidents, troubleshoot application issues and support day-to-day enterprise operations.
• Senior – Able to lead complex investigations, provide advanced troubleshooting, drive service improvements and mentor other engineers.

Key responsibilities include:

• Provide Level 1, Level 2 and/or Level 3 application and technical support across enterprise systems.
• Investigate, troubleshoot and resolve incidents, service requests and complex application issues.
• Perform application administration, monitoring, maintenance and operational support.
• Support application testing, patching, upgrades, deployments, releases and post-implementation validation.
• Monitor application availability, performance, security and operational health.
• Maintain technical documentation, knowledge articles, standard operating procedures and support records.
• Identify recurring issues, undertake root cause analysis and contribute to permanent resolutions.
• Collaborate with infrastructure, cloud, cyber security, development and service management teams.
• Support application onboarding, service transitions, lifecycle management and modernisation initiatives.
• Contribute to ITIL-aligned incident, problem, change and release management processes.
• Ensure compliance with applicable security, governance and operational requirements.
• For senior positions, lead complex technical investigations, provide technical direction and mentor junior engineers.

Experience:

• Previous experience in Service Desk, ICT Support, Application Support, Systems Administration or Enterprise Technology Operations.
• Experience supporting business-critical applications in complex enterprise environments.
• Strong analytical, diagnostic and technical troubleshooting skills.
• Exposure to Windows and/or Linux environments, web applications, databases, APIs, middleware or enterprise integration technologies.
• Familiarity with application monitoring, incident management and service management tools.
• Understanding of ITIL principles and structured ICT service delivery practices.
• Experience supporting application deployments, releases, upgrades and production environments.
• Excellent communication, customer service and stakeholder engagement capabilities.
• Previous experience supporting Australian Federal Government or Defence ICT environments highly desirable.
• ITIL, Microsoft, AWS, Azure or other relevant technical certifications highly desirable.

The Next step is easy: If you are interested, you may send an email to Krishna.R@italliance.com.au

Referral incentive program: As always, we have the candidate referral incentive program through which you will get $1000 for each successful referral after the successful selection and joining of the referred candidates