Information Technology Support Officer at ELPEN Pharmaceutical Co. Inc.

, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical troubleshooting, Microsoft 365, Networking, Computer hardware, Windows, Mac OS, VPN, Ticketing system, Software installation, Application support, Remote support tools, Sharepoint, OneDrive, Communication, Teamwork

Industry

Pharmaceutical Manufacturing

Description

ELPEN Pharmaceutical Co. Inc., one of the Top Employers in the Greek Pharmaceutical industry, is looking to hire an IT Support Officer. In this role, you will: Provide technical troubleshooting for user issues, supporting business-critical software Be Technical user support on company’s sites Managing technical requests via ticketing system Escalating unresolved issues to higher support levels (Second Level Support) Handling Software installation/upgrades/maintenance (MS Office, MS Windows, Mac OS, email, etc.), troubleshooting on Windows, Mac OS, VPN Preparing and Configuring the IT equipment Managing\supporting meeting conferences On-site support (desktop and mobile phones, printers, etc.) Flexibility to Participate in a 24/7 on-call support rotation Your Qualifications: BSc in Computer Science or a related field degree Minimum of three (3) years of experience in a similar position Excellent knowledge of the Microsoft 365 Basic knowledge of Networking ( LAN/WiFi networks) Good knowledge of computer hardware Technology literate with basic knowledge of office automation and remote support tools Experience in providing application support for business-related software and user-facing applications Ability to prioritize tasks and manage multiple incidents Bonus points for experience in Sharepoint / OneDrive Communicating effectively in both written and spoken Greek and English Prioritizing teamwork and value collective success over individual achievement Why Join Us: A competitive compensation package combined with additional benefits Private Insurance for you and your family Facilities with Parking inside, enticing restaurant and corporate bus An extensive training program upon induction and throughout employment Prospects for professional growth All CVs are managed with confidentiality and in accordance with the GDPR regulation.

Responsibilities

The IT Support Officer will provide technical troubleshooting for business-critical software and manage technical requests via a ticketing system. Responsibilities also include configuring IT equipment, performing software maintenance, and providing on-site support for hardware and mobile devices.