Information Technology Support Specialist at Adobe Care And Wellness LLC

Livingston, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Healthcare IT, Telehealth Platforms, EHRs, Remote Patient Monitoring, HIPAA Compliance, Active Directory, Group Policy, Problem-Solving, Communication, Customer Service, Analytical Skills, Technical Support, Network Concepts

Industry

Hospitals and Health Care

Description

ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal four years in a row. As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA/Marketplace lines of business.  POSITION PURPOSE The IT Support Specialist plays a critical role in ensuring the smooth operation of technology systems that enable population health and respiratory care programs. This position is responsible for providing technical assistance and support to end-users across the organization, including staff engaged in Population Outcome Management, Complex Respiratory Management, Enhanced Respiratory Care, Quality Enhancement Initiatives, and Remote Monitoring. The IT Support Specialist ensures that all IT systems, applications, and connected medical devices are functional, secure, and optimized to support high-quality patient outcomes and efficient healthcare delivery. This role serves as the first line of contact for IT-related inquiries, troubleshooting hardware, software, and network issues, while ensuring compliance with HIPAA and industry security standards. The IT Support Specialist works closely with clinical and operational teams to maintain technology systems that enable virtual care, remote patient monitoring, and data-driven outcome management. DUTIES & RESPONSIBILITIES * Provide frontline IT support for clinical, administrative, and operational staff via phone, email, ticketing system, or in person. * Troubleshoot hardware, software, and network issues, including telehealth platforms, remote monitoring devices, and population health applications. * Install, configure, and maintain desktops, laptops, mobile devices, operating systems, and peripheral equipment in compliance with organizational standards. * Support remote patient monitoring technologies by assisting staff with device connectivity, data transmission, and troubleshooting patient-reported technical issues. * Maintain user accounts, access permissions, and security protocols (Active Directory, Group Policy, etc.) to protect sensitive patient and organizational data. * Monitor and maintain computer systems, networks, and servers to ensure uptime and reliability for mission-critical healthcare services. * Perform system updates, software patches, and security enhancements in line with IT best practices and compliance requirements (HIPAA, HITECH, etc.). * Document support activities, troubleshooting steps, and resolutions within the IT ticketing system for knowledge sharing and trend analysis. * Conduct periodic system and security audits to identify vulnerabilities and ensure compliance with healthcare regulations and organizational policies. * Collaborate with cross-functional teams to support technology needs for population health initiatives, quality improvement projects, and outcome reporting systems. * Assist with IT asset management, including inventory, procurement, deployment, and lifecycle management of hardware and software. * Provide training and guidance to end-users on IT systems, applications, and security best practices, tailored to both clinical and administrative contexts. * Stay current with emerging technologies, healthcare IT solutions, and security protocols relevant to population health and respiratory care. SKILLS & QUALIFICATIONS * Three (3+) years of experience providing IT support in a professional environment. * One(1+) year of experience in a healthcare, clinical, or population health setting preferred. * Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and productivity applications. * Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) and troubleshooting connectivity for both office-based and remote users. * Experience supporting telehealth platforms, electronic health records (EHRs), and remote patient monitoring systems is highly desirable. * Knowledge of HIPAA and data security regulations related to patient health information (PHI). * Proficiency in diagnosing and resolving common hardware, software, and network issues. * Experience with Active Directory, Group Policy, user account management, and permissions. * Familiarity with ITIL principles and best practices for incident management. * Strong problem-solving and analytical skills, with the ability to prioritize multiple requests. * Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical healthcare staff. * Customer-service orientation with a focus on delivering timely, effective, and empathetic support. EDUCATION, LICENSES, & CERTIFICATION * High school diploma or GED required. * Associate’s degree in information technology, computer science, healthcare informatics, or a related field strongly preferred. * Bachelor’s degree in information technology, computer science, healthcare informatics, or a related field preferred. * Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation are preferred. * Experience in healthcare IT systems, telehealth, or population health technology is a strong plus. * Ongoing professional development in cybersecurity and healthcare IT compliance encouraged. * A combination of equivalent education and professional experience may be considered in lieu of formal education requirements. BENEFITS & TOTAL REWARDS * Paid Orientation and Training * Insurance – Medical, Dental, Vision, and Life * 401k Plan – 3% match * Employee Assistance Program * Tuition Reimbursement * Continued Education Support * Mileage Reimbursement (if applicable) * Referral Bonuses * Paid Holidays (9days) * Paid Time Off (15 days) * Paid Volunteer Hours  CHARACTER & COMPETENCIES * Courage– To have the courage to the right thing at the right time. * Ownership– To take ownership of every issue you touch. * Respect– To respect yourself, co-workers, and for those whom you care. * Excellence– To be excellent in all that you do. * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. * Problem-Solving -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT * Occasionally required to stand. * Occasionally required to walk. * Continually required to sit. * Occasionally required to climb, balance, bend, stoop, kneel, or crawl. * Continually required to talk or hear. * While performing the duties of this job, the noise level in the work environment is usually moderate. * May occasionally lift and/or move more than 30 pounds. * Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The IT Support Specialist provides technical assistance and support to end-users across the organization, ensuring that all IT systems and applications are functional and secure. This role serves as the first line of contact for IT-related inquiries and troubleshooting hardware, software, and network issues.