troubleshooting skills.

• Candidates should have a high school diploma or equivalent, plus two years of education preferred, and a minimum of 2 years experience as an information technology support professional.
• Successful candidates will be knowledgeable in the various areas of support to adequately support the district.
• Must be able to lift/carry up to 30 lbs and be flexible with duties and schedule to get the work done that needs to be done as a member of a small team. Should be comfortable on a ladder

The Wakefield Public Schools Technology Department is looking for an hourly Information
Technology Support Specialist in support of our help desk. The Information Technology
Support Specialist will provide first-tier IT phone support and troubleshooting for the 8

locations of the Wakefield Public Schools (PreK-POST) to include:

• Support for the use of technology in and out of the classroom for teaching and learning

Windows and Google account and group management

• PC/Mac application and hardware technical support for staff
• Chromebook hardware and software support for student and staff devices
• Google Apps for Education support
• Support for other online services
• Printing & copying support
• Classroom AV system support
• Acts as an escalation point for the building-based IT support personnel
• WPS uses a self-service ticketing system to track our service requests.
• Some after-hours work may be required to support special events or to complete projects.
• Qualified candidates must have demonstrated interpersonal, communication, and

troubleshooting skills.

• Candidates should have a high school diploma or equivalent, plus two years of education preferred, and a minimum of 2 years experience as an information technology support professional.
• Successful candidates will be knowledgeable in the various areas of support to adequately support the district.
• Must be able to lift/carry up to 30 lbs and be flexible with duties and schedule to get the work done that needs to be done as a member of a small team. Should be comfortable on a ladder.