QUALIFICATIONS:

• An associate degree in Computer Science, Information Technology, or a related field is preferred. A bachelor’s degree is desirable but not required.
• Minimum of 5 years of hands-on experience providing end-user help desk and desktop support in a professional environment.
• Proficient in Microsoft products, including Windows 10/11 and Microsoft Office Suite.
• Experience supporting VMware View VDI environments.
• Knowledgeable in basic end-user connectivity troubleshooting, including wireless and wired networking.
• Familiarity with VOIP systems setup and support.
• Experience with HP hardware, including printers, scanners, and multifunction devices.
• Ability to configure and troubleshoot mobile workforce technology (PDAs, tablets, smartphones, etc.).

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Must be able to stand, walk, and sit for extended periods.
• Requires the ability to stoop, bend, climb, and lift to 50 pounds as needed.
• Must be willing and able to drive to various company sites as needed.
• This position may require work in both office and operational environments, occasionally in tight or physically demanding spaces.
• Must use all company-required safety equipment and follow established safety protocols.
  Burrtec Waste Industries, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Burrtec is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at 909-429-4200. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands

ESSENTIAL FUNCTIONS:

• Troubleshoot and resolve issues related to desktop applications, hardware, mobile devices, network connectivity, printers, and user access.
• Prepare, distribute, and support IT equipment including desktops, laptops, and smartphones.
• Install, image, configure, upgrade, and maintain computers, printers, mobile devices, and peripheral equipment.
• Set up new user accounts and manage access controls and permissions.
• Maintain and track an accurate inventory of IT assets.
• Monitor desktop management software logs daily to ensure timely application of updates and security patches.
• Provide support for VDI client hardware, as well as laptop and desktop PCs.
• Offer basic-level support for Microsoft Office, including Outlook, and perform hardware diagnostics to the component level.
• Assist with the setup and support of Burrtec’s VOIP phone system, including extensions and voicemail.
• Document hardware and software changes to maintain accurate historical records.
• Ensure client confidentiality and operational integrity by maintaining strict information security practices.
• Perform other duties as assigned by management.