The RoleThe Information Technology Support Specialist - Tier 1 is the frontline of JD's IT operations, providing essential technical support to keep our business running smoothly. You'll troubleshoot day-to-day IT issues, manage support requests, and build strong relationships across departments. This role offers hands-on experience with modern IT infrastructure and the opportunity to grow within a collaborative, fast-paced retail technology environment.

• Key Responsibilities:Provide Technical Support: Deliver timely, effective first-line support to internal stakeholders on hardware, software, network devices, and peripherals (computers, printers, mobile devices)
• Manage Support Tickets: Receive, prioritize, and resolve service requests through our IT ticketing system, adhering to established SLAs and response timeframes
• Collaboration & Projects: Work with the IT team on infrastructure projects, deployments, and system improvements
• On-Call Support: Provide occasional after-hours support for critical business issues (on a rotating basis)