Keeper is hiring a talented Information Technology Support Specialist to join our IT team. This role offers a hybrid work schedule, working on-site a minimum of 4 days per week at our El Dorado Hills, California office.
Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for providing the best in class support to Keeper’s internal teams.

REQUIREMENTS

• 3+ years experience in providing end-user IT help desk support
• Proficient with Microsoft Windows and OSX operating systems; familiarity with Linux is desired
• Familiarity with with cloud-based IaaS/SaaS infrastructure and services such as Microsoft Azure, Google Workspace and Amazon AWS
• Ability to build cross-functional relationships, influence and collaborate at all organizational levels
• Outstanding verbal and written communications skills for a global audience
• Must be able to lift up to 30 pounds as part of the regular job duties
• Ability to work onsite up to 5 days per week in support of various projects

• Provide level-1 IT help desk support to Keeper employees distributed globally
• Provide on-premise support to employees and infrastructure physically located in Keeper’s El Dorado Hills, California office
• Assist with desktop related projects while simultaneously maintaining day to day support functions
• Work independently and as part of a team to deliver IT services to employees and enable fulfillment of business objectives and service level agreements
• Setup and maintain Windows and OSX workstations and laptops, mobile devices and IT assets while ensuring the systems meet Keeper’s strict security requirements
• Responsible for employee onboarding and offboarding tasks, including management and provision access to IT assets
• Maintains IT asset management tracking and conducts regular asset inventory audits
• Work with third-parties and IT vendors to implement, maintain and resolve issues to ensure delivery of IT services to employees
• Maintain physical security services, such as door access and camera systems in facilities
• Respond to and resolve IT service requests from employees and contractors
• Support of staff in many time zones may require work outside of normal business hours