About the RoleLaya Healthcare is seeking a customer-focused and proactive IT Support Specialist to join our IT Operations team based in Little Island, Cork.This is an excellent opportunity for an IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering a high-quality support experience across the organisation.

As the first point of contact for onsite technical support, you will play a key role in ensuring our colleagues have the tools, devices and assistance they need to work effectively. You'll provide hands-on support across hardware, mobile devices, printers, audio-visual equipment and a range of business applications while working closely with internal IT teams and external vendors to resolve issues efficiently.

• Key ResponsibilitiesAct as the first point of contact for onsite IT incidents and service requests.
• Administer the Service Desk portal, ensuring support requests are logged, tracked and resolved effectively.
• Provide first and second-line support for hardware, desktop and audio-visual technologies.
• Diagnose and resolve issues relating to laptops, mobile devices, printers, workstations and AV equipment.
• Support Town Hall events, meeting rooms and boardroom audio-visual requirements.
• Deliver deskside support to colleagues across the Cork office.
• Support new starters with device setup, deployment and onboarding.
• Configure and deploy laptops, iPhones and iPads.
• Manage printer maintenance and troubleshooting activities.
• Carry out laptop imaging and device preparation.
• Maintain IT asset inventory and stock control processes.
• Liaise with third-level support teams and external vendors to resolve complex issues.
• Contribute to continuous improvement initiatives across the IT Operations team.

• Skills & ExperienceMinimum of 1 year's experience in an IT support, service desk or technical support environment.
• Experience supporting users in a fast-paced business environment.
• Experience delivering exceptional customer service and end-user support.
• Experience deploying and supporting laptops, mobile devices and printers.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload, meet deadlines and work under pressure.
• Experience supporting Microsoft technologies and business applications is advantageous.
• Experience with technologies such as Microsoft 365, Active Directory, Intune, Citrix, Varonis, Genesys or MECM would be beneficial.
• Understanding of networking principles is desirable.
• Knowledge of ITIL practices is advantageous but not essential.

• QualificationsRelevant IT Certificate, Diploma or equivalent qualification.
• Additional industry certifications are desirable.

• What We're Looking ForA customer-first mindset and passion for delivering excellent service.
• Strong attention to detail and commitment to quality.
• A highly motivated and enthusiastic individual who enjoys working as part of a close-knit team.
• The ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical skills and a proactive approach to problem-solving.
• Ability to adapt to changing priorities and business needs.
• 
  

About the RoleLaya Healthcare is seeking a customer-focused and proactive IT Support Specialist to join our IT Operations team based in Little Island, Cork.This is an excellent opportunity for an IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering a high-quality support experience across the organisation.

As the first point of contact for onsite technical support, you will play a key role in ensuring our colleagues have the tools, devices and assistance they need to work effectively. You'll provide hands-on support across hardware, mobile devices, printers, audio-visual equipment and a range of business applications while working closely with internal IT teams and external vendors to resolve issues efficiently.

• Key ResponsibilitiesAct as the first point of contact for onsite IT incidents and service requests.
• Administer the Service Desk portal, ensuring support requests are logged, tracked and resolved effectively.
• Provide first and second-line support for hardware, desktop and audio-visual technologies.
• Diagnose and resolve issues relating to laptops, mobile devices, printers, workstations and AV equipment.
• Support Town Hall events, meeting rooms and boardroom audio-visual requirements.
• Deliver deskside support to colleagues across the Cork office.
• Support new starters with device setup, deployment and onboarding.
• Configure and deploy laptops, iPhones and iPads.
• Manage printer maintenance and troubleshooting activities.
• Carry out laptop imaging and device preparation.
• Maintain IT asset inventory and stock control processes.
• Liaise with third-level support teams and external vendors to resolve complex issues.
• Contribute to continuous improvement initiatives across the IT Operations team.

• Skills & ExperienceMinimum of 1 year's experience in an IT support, service desk or technical support environment.
• Experience supporting users in a fast-paced business environment.
• Experience delivering exceptional customer service and end-user support.
• Experience deploying and supporting laptops, mobile devices and printers.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload, meet deadlines and work under pressure.
• Experience supporting Microsoft technologies and business applications is advantageous.
• Experience with technologies such as Microsoft 365, Active Directory, Intune, Citrix, Varonis, Genesys or MECM would be beneficial.
• Understanding of networking principles is desirable.
• Knowledge of ITIL practices is advantageous but not essential.

• QualificationsRelevant IT Certificate, Diploma or equivalent qualification.
• Additional industry certifications are desirable.

• What We're Looking ForA customer-first mindset and passion for delivering excellent service.
• Strong attention to detail and commitment to quality.
• A highly motivated and enthusiastic individual who enjoys working as part of a close-knit team.
• The ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical skills and a proactive approach to problem-solving.
• Ability to adapt to changing priorities and business needs.
•