About the job

• IT Support SpecialistLocation: Lörrach, GermanyEmployment Type: Full-timeContract: Temporary / ContractAn international company in the automotive supplier industry is seeking an IT Support Specialist to provide hands-on technical support to users across the organisation. Both experienced IT professionals and candidates at the beginning of their careers are encouraged to apply.Key ResponsibilitiesReceive and manage IT support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve technical issues relating to hardware, software, and network environments.
• Install, configure, maintain, and support IT systems and end-user hardware.
• Assess and troubleshoot incidents and service requests before escalating more complex issues to the appropriate IT backend teams.
• Provide responsive and customer-focused support to end users.
• Contribute to the implementation and continuous improvement of IT processes and support solutions.
• Maintain clear and accurate documentation of support activities.
• Work collaboratively with internal IT teams to ensure efficient issue resolution.
• RequirementsCompleted vocational training or qualification in an IT-related field.
• Previous IT experience or a strong technical aptitude and interest in IT.
• Confident and proficient with Microsoft Office applications.
• Strong communication and interpersonal skills.
• Customer-focused approach with the ability to explain technical issues clearly.
• Strong problem-solving skills and a structured approach to troubleshooting.
• Ability to work effectively as part of a team while also managing tasks independently.
• Very good German language skills.
• English language skills are advantageous.
• What’s OfferedFull-time position within an international automotive environment.
• Opportunities to develop your IT career and gain further technical experience.
• Supportive working environment with opportunities for professional development.
• Potential for longer-term career opportunities depending on performance and business requirements.
• #ITSupport #ITJobs #TechnicalSupport #HelpDesk #ITCareers #GermanyJobs #Lörrach #Automotive #MicrosoftOffice