About the job

We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

What you'll do

Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
Install, configure, and maintain workstations, applications, and OS updates
Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
Support onboarding/offboarding processes including device provisioning and decommissioning
Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
Collaborate with L3 teams and vendors on complex technical issues

What we're looking for

2+ years of experience in an IT support or helpdesk role (L1/L2)
Solid understanding of Windows 10/11 and/or macOS environments
Hands-on experience with Active Directory, Group Policy, and Microsoft 365
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience working with ITSM tools and following ITIL processes
Strong troubleshooting skills and attention to detail

If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.

Join us in delivering high-quality IT support!

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Responsibilities

About the job

What you'll do

Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
Install, configure, and maintain workstations, applications, and OS updates
Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
Support onboarding/offboarding processes including device provisioning and decommissioning
Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
Collaborate with L3 teams and vendors on complex technical issues

What we're looking for

2+ years of experience in an IT support or helpdesk role (L1/L2)
Solid understanding of Windows 10/11 and/or macOS environments
Hands-on experience with Active Directory, Group Policy, and Microsoft 365
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience working with ITSM tools and following ITIL processes
Strong troubleshooting skills and attention to detail

If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.

Join us in delivering high-quality IT support!