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Information Technology Team Lead at Intrec
Victoria, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

07 Jan, 27

Salary

95000.0

Posted On

09 Oct, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description
  • Team & Service DeliveryManage the day-to-day responsiveness of the ICT service desk, setting SLAs and mentoring junior staff.
  • Champion a customer-service culture that supports 150+ users across multiple time-zones and remote locations.
  • Network & InfrastructureDesign, deploy and maintain LAN/WAN, Wi-Fi, VPN and SD-WAN links for head office, depot facilities and temporary project sheds
  • Administer firewalls, switches and routing with a focus on uptime, performance and security.
  • Cyber SecurityRun phishing simulations, vulnerability scans and patch-management cycles in line with ISO 27001 principles.
  • Identity & Access ManagementArchitect and maintain MFA and automated life-cycle provisioning (SCIM/SAML/OIDC) across all SaaS platforms.
  • SaaS & Application StackAdminister Procore, Hammertech, CAT Digital, Microsoft 365 (SharePoint, Teams, Intune) and mobile MDM.
  • Coordinate integration points with Greentree ERP (bonus) and future SaaS adoptions.
  • Remote & Site SupportDeliver rapid remote support via RMM tools; build “site-in-a-box” kits (4G/5G routers, ruggedised APs, tablets).
  • Projects & Continuous ImprovementLead ICT components of office relocations, new-site stand-ups and software rollouts using Agile/PMBOK best practice.
  • Manage hardware/software asset registers, licence renewals and the annual ICT budget.
  • Stakeholder & Vendor ManagementAct as the primary escalation point for ICT vendors, MSPs and telecommunications providers.
  • Prepare quarterly reports for senior management on KPI trends, risk posture and upcoming initiatives.

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Responsibilities