Description:
Under the direction of the Director of Information Technology and in accordance with established policies and procedures, professional staff member who, at the direction of the Director, is responsible for installing, maintaining, and repairing hardware & software components of Diocesan computers. They also support these systems through remote access or site visits as needed. Two to five years’ experience and/or training or certifications; Associates Degree (A.S.) in Computer Science preferred. Must have experience in third party interfaces, network connectivity and configuration, and multi-server environments.
Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other related duties may be assigned.

• Utilizing Office 365 Admin portal to set up new users accounts, email profiles, and access permissions.
• Respond to help desk tickets and provide first-level technical support via phone, email, or in person
• Troubleshoot and resolve hardware, software, printer and network issues.
• Assist with installation and configuration of computer systems and applications.
• Maintain and monitor computer systems, printers, and peripheral devices.
• Document issues, solutions, and updates in the ticketing system.
• Follow standard operating procedures and escalate complex issues when necessary.
• Support onboarding/offboarding processes for employees.
• Perform routine system checks and updates.

QUALIFICATIONS

To perform this job successfully, an individual must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. They must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE

Two to five years’ experience and/or training or certifications; Associates Degree (A.S.) in Computer Science preferred. Must have experience in third party interfaces, network connectivity and configuration, and multi-server environments.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

SUPERVISORY RESPONSIBILITIES

This position has no supervisor responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other related duties may be assigned.

• Utilizing Office 365 Admin portal to set up new users accounts, email profiles, and access permissions.
• Respond to help desk tickets and provide first-level technical support via phone, email, or in person
• Troubleshoot and resolve hardware, software, printer and network issues.
• Assist with installation and configuration of computer systems and applications.
• Maintain and monitor computer systems, printers, and peripheral devices.
• Document issues, solutions, and updates in the ticketing system.
• Follow standard operating procedures and escalate complex issues when necessary.
• Support onboarding/offboarding processes for employees.
• Perform routine system checks and updates