Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of September 29, 2025. We look forward to meeting with you!
Telework Information: Act quickly to apply for this hybrid position, where you’ll enjoy up to 40% (two days) remote work, each week!
Sponsorship: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

EFFECTIVE JULY 1, 2025, THE CALIFORNIA DEPARTMENT OF HUMAN RESOURCES (CALHR) IMPLEMENTED THE PERSONAL LEAVE PROGRAM 2025 (PLP 2025). PLP 2025 DIRECTS THAT EACH EMPLOYEE SHALL RECEIVE A 3 PERCENT REDUCTION IN PAY IN EXCHANGE FOR 5 HOURS PLP 2025 LEAVE CREDITS, MONTHLY. THE SALARY RANGE(S) INCLUDED IN THE JOB ADVERTISEMENT DO NOT REFLECT THE 3 PERCENT REDUCTION IN PAY.

Our Enterprise Desktop Support Section is currently seeking an Information Technology Technician (ITT) to provide hardware and software support.
The Information Technology Services Branch (ITSB) provides most, if not all, of the technology services that support the CalPERS lines of business. The organization includes a data center, programming maintenance and development staff, business development including business relations, business process improvement and project and portfolio management. ITSB is committed to providing the technical leadership, increased business alignment, talent, transparency, and accountability in support of all the CalPERS strategic business objectives.

Under the direction of the Information Technology Supervisor II of the Enterprise Desktop Support Section, the ITT’s duties include but are not limited to:

• Provide hardware and software support ensuring that computer and peripheral equipment is in full working order.
• Deploy images.
• Move and setup computer equipment as necessary (up to 50 lbs).
• Install, update, and test a variety of software products.
• Follow up with customers to ensure positive resolution of incidents and requests.
• Collaborate with senior staff on projects including but not limited to hardware and software refreshes.

How did you hear about this position? Tell us in this brief survey.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

STATEMENT OF QUALIFICATIONS

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

The SOQ must be typed, titled “Statement of Qualifications,” and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length, be single spaced, and have 11 point, Arial font.

• Describe your experience troubleshooting and resolving technical issues for end users. What steps do you take to diagnose and resolve problems, and how do you ensure excellent customer service throughout the process?
• Explain a time when you had to manage multiple IT tasks or projects at once. How did you prioritize your workload, and what was the outcome?
• Technology constantly evolves. Describe how you have adapted to new IT tools, software, or processes in your previous roles. How do you stay up to date with technology trends?

MINIMUM QUALIFICATIONS

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under “Minimum Requirements.”
Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/16/2025

CALPERS DISCLOSURE REQUIREMENTS

If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700)
Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver’s license, equal employment opportunity data, examination scores, and LEAP status.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Under the direction of the Information Technology Supervisor II of the Enterprise Desktop Support Section, the ITT’s duties include but are not limited to:

• Provide hardware and software support ensuring that computer and peripheral equipment is in full working order.
• Deploy images.
• Move and setup computer equipment as necessary (up to 50 lbs).
• Install, update, and test a variety of software products.
• Follow up with customers to ensure positive resolution of incidents and requests.
• Collaborate with senior staff on projects including but not limited to hardware and software refreshes

The SOQ must be typed, titled “Statement of Qualifications,” and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length, be single spaced, and have 11 point, Arial font.

• Describe your experience troubleshooting and resolving technical issues for end users. What steps do you take to diagnose and resolve problems, and how do you ensure excellent customer service throughout the process?
• Explain a time when you had to manage multiple IT tasks or projects at once. How did you prioritize your workload, and what was the outcome?
• Technology constantly evolves. Describe how you have adapted to new IT tools, software, or processes in your previous roles. How do you stay up to date with technology trends