INFORMATION TECHNOLOGY & TELECOMMUNICATIONS ASSISTANT

Mandarin Oriental, Singapore is looking for an Information Technology & Telecommunications Assistant to join our Information Technology & Telecommunications team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

DUTIES AND SUPPORTING RESPONSIBILITIES

• Provide technical support to internal staffs and hotel guests.
• Provide technical services and support for any function or event held in the hotel.
• Provide technical support on end-user desktop application such as Microsoft Office, PMS, POS and back of the house application.
• On stand-by in the event of system breakdown and special events.
• Perform hardware & software asset management.
• Perform routine IT & Telecommunications tasks.
• Provide technical support on IT&T infrastructure including servers, data network and IP technology including VOD, Telephony system, guest Internet access and admin network.
• Coordinate with vendor and supplier on system maintenance, support and implementation.
• Follow the guidelines given in any standards and other documentation produced by the region or the group.
• React to reported information security incidents.