Infra Tech Lead Analyst - Network Services Support at Citi

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Infrastructure Delivery, Network Maintenance, Technical Guidance, Security, Root Cause Analysis, Project Management, Analytical Tools, Compliance, Communication Skills, Analytic Skills, Problem Solving, Team Collaboration, Process Improvement, Risk Assessment, Technical Documentation, Research

Industry

Financial Services

Description

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. Responsibilities: Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services Provide Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical/strategic direction to team members Review requirement documents, define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements Responsible for applications dealing with the overall operating system Conduct project related research Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement Understanding of how specialization within area contributes to the business and of competitors' products and services Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Ability to work with virtual / in-person teams, and work under pressure / to a deadline Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Effective analytic/diagnostic skills Ability to communicate technical concepts to non-technical audience Education: Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Responsibilities

The Infra Tech Lead Analyst is responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance and security. They will create project plans, perform impact analyses, and provide technical direction to team members.