Infrastructure Analyst at Dexus

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Microsoft Technologies, Windows 11, Active Directory, Microsoft Entra, Office 365, Windows Server, Azure, Teams, OneDrive, Citrix, Networks, Cisco, Aruba, SCCM, Intune

Industry

Financial Services

Description

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow. The Opportunity The Infrastructure Analyst supports our Line 1 and Line 2 Service desk and will interact and liaise with customers in response to Technology queries, issues, concerns and requests to provide a world-class Technology support service for all Dexus staff, partners and guests. You will make an impact by: Day-to-day support operations of Technology within Dexus, working on 1st level and 2nd level frontline support Support new company initiatives, including the implementation of new tools and systems to enhance efficiency Manage the Techbar walk-in service, providing a friendly and knowledgeable service to Dexus staff who visit the Techbar. Manage the incoming requests through the service desk system, ensuring customers are responded to in a timely manner, kept informed and more importantly queries/issues resolved in a timely manner Manage the internal and external phone calls, answering in a timely manner Manage and support Audio Visual technologies in high profile events, presentations and meetings About You Higher School Certificate or equivalent Certifications in Microsoft, Citrix, Cisco and other relevant industry qualifications will be highly regarded Proven track record in a technology support role, providing exceptional customer service Core experience with Microsoft Technologies – Windows 11, Active Directory, Microsoft Entra, Office 365, Windows Server, Azure, Teams, OneDrive Additional experience with the following technologies is an advantage – Citrix, Networks, Cisco, Aruba, SCCM, Intune / MDM and meeting room technologies (Creston and Polycom) Exposure to high-end corporate environments Why choose Dexus? The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus, you will benefit from: Flexible Working: Our hybrid work model lets you thrive both professionally and personally. Whether it’s working from home or collaborating in our state of the art and award-winning offices, we’ve got you covered. Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive ‘Dexus’ days), and our holistic Safe and Well program. Your health and happiness is a priority. Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey. Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024. We foster an inclusive environment where each individual feels recognised and appreciated. Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours. Parents@Work: Supporting parents and carers through coaching and education. We understand the importance of work-life integration. Your Potential Realised Join us to apply your expertise and aptitude to something new; stay for what we achieve together. Stretch the bounds of what you believe you’re capable of and strive for new heights in your career, secure in the knowledge that you have the support of Dexus behind you.

Responsibilities

The Infrastructure Analyst provides day-to-day support operations of Technology within Dexus, focusing on 1st and 2nd level frontline support. This role includes managing the Techbar walk-in service and responding to customer queries through the service desk system.