INFRASTRUCTURE ANALYST – INTERMEDIATE – SERVER/SYSTEMS ENGINEER
Reference #: 2025-111
Strong. Proud. Uplifting.
At Ornge, we believe that ordinary people can do extraordinary things.
Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.
We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.
Discover Ontario, Canada, and an exciting career with Ornge.
Position Title
Infrastructure Analyst – Intermediate – Server/Systems Engineer
Department/Section
Corporate Services
Employment Status
Permanent Full Time
Targeted Salary Range
$71,608.30-$85,035.11
Work Mode
Hybrid (2 Days Per Week)
Existing Vacancy
New Position
Location
5310 Explorer Dr Mississauga, ON
Hours of Work
Monday – Friday 8:30am-4:30pm
Posting Open Date
August 27, 2025
Posting Close Date
September 14, 2025
The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.
Uplifting Your Career at Ornge
Are you ready to take your infrastructure expertise to the next level in a mission-driven organization that saves lives across Ontario? At Ornge, we don’t just support systems—we support the critical operations of air and land ambulance services that connect communities with life-saving care.
We’re looking for a skilled and passionate Infrastructure Analyst to help architect, maintain, and evolve our server and systems environment. If you thrive in dynamic settings, enjoy mentoring others, and want your work to have real-world impact, this is the role for you.
Key Accountabilities:
- Design and support Active Directory environments (950+ users) and manage Azure Entra ID accounts and permissions.
- Storage and backup strategies to ensure data retention, disaster recovery readiness, and system availability.
- Maintain messaging infrastructure, including Microsoft Exchange and message hygiene.
- Act as SME in Microsoft Windows Server administration, cloud environments, and virtualization platforms (VMware, Hyper-V, Xen).
- Secure systems using CrowdStrike, Endpoint protection, encryption tools, and best practices.
- Provide Tier 2/3 support for critical applications and infrastructure, including on-call availability.
- Mentor helpdesk staff, contribute to audits, and support privacy and compliance initiatives.
- Collaborate with internal clients to understand needs, provide solutions, and deliver exceptional customer service.
- Communicate technical concepts and solutions clearly to non-technical audiences, ensuring understanding and alignment.
- Participate in technical architecture design, vendor management, and RFP/RFQ processes.
- Research and implement Proof of Concepts to explore emerging technologies
Qualifications:
- University degree in Computer Science, Engineering, or related field.
- 4+ years of hands-on IT infrastructure experience.
- Proven expertise in Windows Server, virtualization, cloud administration, and enterprise storage.
- MCSE certification and/or CompTIA designations preferred.
- Strong communication skills and ability to build effective relationships with internal stakeholders.
- Ability to translate complex technical solutions into clear, actionable insights for non-technical audiences.
- A customer-focused mindset with a commitment to service excellence.
- Experience with Agile or PMP project methodologies is a plus.
Total Rewards:
- Comprehensive Health, Dental and Vision Benefit Plan.
- 24/7 Employee and Family Assistance Program.
- Premium Defined Benefits Pension Plan Automatic Enrollment.
- Three Paid Personal Days (Pro-Rated for Year 1).
- Accrued vacation time starting at three weeks per year.
- PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!
- Tuition reimbursement and opportunities for learning and development.
At Ornge, we are:
- Community connectors.
- Equity in healthcare.
- Strong in our convictions.
- Proud of the services we provide.
- Uplifting in our mission, values, and services.
You can expect us to be:
- Competitive in pay, benefits, vacation time and more.
- Promoters of diversity.
- Champions of inclusivity and accessibility.
- Committed to your career advancement.
- A tight-knit, supportive culture.
A bit about you:
- You are driven by our collective desire to make a difference.
- Excited by problem solving and excels at in-the-moment decision making.
- Teamwork has always been where you thrive.
- You are ready to put your skills into action in a fast-paced environment.
What’s next:
- If you are ready to uplift lives, apply directly online.
- All resumes are reviewed by our team and only those under consideration will be contacted.
- Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at HR@ornge.ca.
- Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
- Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.
Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.
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