Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

JOB DESCRIPTION

Join us as an Infrastructure Analyst, Network Operations

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
• This role is office based only where you’ll be part of a team providing monitoring and initial triage on our global estate, working a 24x7 shift pattern

THE SKILLS YOU’LL NEED

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. You’ll have experience of monitoring and troubleshooting network technologies such as Cisco, Fortinet, F5, Cisco Voice, cloud technologies or software defined networking technologies.

We’ll also look to you to demonstrate:

• Technical knowledge, including platform, technology, products and domains
• Experience of working in an NOC, global service desk or similar operations team
• The ability to manage incidents and fulfil service requests, with experience of working with monitoring toolsets such as SolarWinds, PRTG and LogicMonitor
• A CCNA level accreditation or equivalent hands on experience
• Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
• An understanding of operational principles
• Good collaboration and stakeholder management skills

As a Network Operations Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps. You’ll own and escalate operational incidents and collaborate with operational support teams, Service Delivery and Recovery Management through to incident resolution You’ll also be supporting the delivery of a robust production management service for relevant infrastructure platforms.
In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations