Join us as an Infrastructure Analyst, Distributed

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
• This role is office based only. You’ll be part of a team providing monitoring and initial triage on our global estate, so you’ll need to be committed to working on a 24×7 shift pattern

THE SKILLS YOU’LL NEED

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. Ideally you’ll have experience in some technology infrastructure such as Servers, Cloud, Citrix, or WebSphere. Experience in an Agile or DevOps environment with continuous delivery and continuous integration would be advantageous.

We’ll also look to you to demonstrate:

• Experience of working in an NOC, Global Service desk or similar Operations team
• The ability to manage incidents and fulfil service requests with experience of working with monitoring toolsets such as Solarwinds, PRTG and Logic Monitor
• Experience of the initial troubleshooting of network infrastructure, including Switches, Routers, Firewall and Voice would be advantageous
• Technical knowledge, including platform, technology, products and domains
• Basic knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
• The ability to manage incidents and fulfil service requests
• An understanding of operational principles
• Good collaboration and stakeholder management skills

As an Infrastructure Analyst, you’ll be supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be contributing to and supporting the delivery of a robust production management service for relevant infrastructure platforms. You’ll own and escalate operational incidents, and collaborate with operational support teams, Service Delivery and Recovery Management through to incident resolution. You’ll also be supporting the delivery of a robust production management service for relevant infrastructure platforms.
In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations