Infrastructure Customer Service Analyst at Citi

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Software Installation, User Assistance, Problem Solving, Analytical Skills, Communication Skills, Collaboration, Documentation, Customer Service, Technology Infrastructure, Fast-Paced Environment, Teamwork, Onboarding, Process Improvement, Technical Glitches

Industry

Financial Services

Description

Be the Tech Hero: Provide first-class technical support by responding to inbound calls, troubleshooting issues, and resolving challenges swiftly and professionally. You'll be the go-to person for keeping our users connected and productive Empower Our Users: Directly assist colleagues with a wide range of end-user issues, from technical glitches to software installations and ensuring seamless access to data and applications. You'll play a key role in onboarding new hires by setting them up for technological success Collaborate & Innovate: Function as a vital part of a collaborative service team, working together to deliver the best solutions and enhance our products and services. Your input will directly contribute to improving our technological landscape Proactive Problem Solver: Identify and address recurring technical issues, collaborating with support groups and leadership to implement lasting solutions and prevent future disruptions Strategic Partner: Liaise with business units, offering expert guidance, innovative solutions, and proactively identifying technology enhancements that boost day-to-day productivity Knowledge Sharer: Contribute to building our collective knowledge base by developing and refining process and technical documentation 0-2 years of experience in a Technology Infrastructure role Passion for technology and a desire to build a career in IT infrastructure Strong analytical and diagnostic skills - you love a good puzzle and are adept at finding solutions Exceptional communication skills, both verbal and written, in English. You can explain complex tech concepts to anyone, regardless of their technical background Some experience in a technology-related/helpdesk/customer service role is an advantage The ability to thrive in a fast-paced environment, collaborating effectively with virtual and in-person teams, and consistently meeting deadlines A Bachelor's/University degree or equivalent practical experience Then apply to discover the true extent of your capabilities. LI-AE1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Provide first-class technical support by responding to inbound calls and troubleshooting issues. Assist colleagues with end-user issues and contribute to improving the technological landscape.