REQUIREMENTS

• 5+ years IT experience in an admin / support role, 3+ years of experience working in critical production environments, including Disaster Recovery support.
• Third level technical qualification, or relevant experience
• Extensive experience working with highlighted core infrastructure technologies
• Microsoft / VMWare or OEM specific technical qualifications and certifications
• Excellent technical aptitude and troubleshooting skills
• A strong customer-focused communicator with excellent interpersonal skills
• Ability to manage and prioritize multiple projects and initiatives, working independently and within the IT team
• Availability to do occasional out of hours’/weekend work when required
• A high degree of technical aptitude and troubleshooting skills
• Strong verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels.
• An ability to work under pressure
• Understands ITIL and Change Management

• Understanding and experience of supporting core infrastructure, including:
• Microsoft technologies – Azure Active Directory, Group Policies, IIS, WSUS, Windows Server, DFS, DNS, NTFS etc.
• Network Environments (Routers, Firewalls, VPNs, VLANs, SASE) –- understanding of core networking concepts.
• Azure AD config and admin, O365 admin and support
• Windows Server and Storage troubleshooting, Windows Server tuning
• Backup Solutions and Technologies (Veeam), DR and Business Continuity knowledge
• VOIP Solutions and IP traffic management (VLANs, QoS)
• Printing, print management
• Experience in MFA and Intune and MDM
• Full appreciation of IT security, concepts and implementation
• Working with MSPs, vendors and partners to manage problems and escalations
• Alert management to reoccurring problems and patterns of problems, RCA Analysis
• Perform capacity planning for server & storage resources
• Experience of VMware VSphere Operations and Admin knowledge and management
• Experience of Citrix NetScaler & XenApp Admin, Performance and Deployment (Image Management and App integration)