The Role:

• Provide support across 1st - 3rd line, resolving infrastructure and end-user issues
• Administer and maintain Microsoft environments (Windows Server, Microsoft 365, Active Directory)
• Support Hyper-V virtualised environments
• Deliver infrastructure projects including upgrades, migrations and improvements
• Monitor system performance, ensuring stability, availability and security
• Support end-user hardware including laptops, desktops and mobile devices
• Work closely with internal teams to troubleshoot and resolve technical issues
• Maintain clear technical documentation