Location: West Malling
Salary/package: £30,000 per annum
Contract type: Permanent
Hours: Full time
Join our expert team as an Infrastructure Engineer, where you’ll work with a wide range of technologies to deliver top quality IT solutions and services to schools and education settings. This is a hands-on and quite varied role offering the chance to work on impactful projects across on-premise and cloud environments.

WHO WE ARE

The role sits within EIS, one of the key commercial brands within Commercial Services Group – one of the largest, local authority-owned trading organisations in the UK. EIS delivers expert IT solutions, services and support to schools and other educational establishments, helping them to harness the power of technology to improve learning outcomes and operational efficiency. As part of CSG, you’ll be working in a fast, connected, customer-led business that’s insight driven and committed to making a difference.

WHY THIS ROLE MATTERS

This role ensures schools and education customers receive reliable, secure and effective IT infrastructure and support. From maintaining networks and cloud platforms to advising on best practice and delivering proactive support, you’ll play a crucial part in enabling technology-led learning environments.

WHAT YOU’LL BE DOING

• Deliver and support on-premise and cloud-based solutions for education customers.
• Work on large, complex infrastructure projects to agreed timelines and budgets.
• Provide technical consultancy to customers, offering expert advice and generating new business opportunities.
• Attend sites to deliver proactive technician services and ensure service levels are met.
• Provide 3rd line support during peak times, resolving incidents through the EIS Service Desk.
• Diagnose and investigate complex IT issues, collaborating with colleagues and suppliers as needed.
• Liaise with third-party contractors to ensure successful delivery of technical services.
• Identify IT risks and recommend actions to mitigate them in partnership with the Team Manager.
• Deliver remote support when not on-site, ensuring accurate documentation and issue tracking.
• Support wider ICT and project teams when required.