EXCELLENT BENEFITS PACKAGE INCLUDING 2.5% GOLDEN HELLO PAYMENT ON COMMENCEMENT OF EMPLOYMENT AND UP TO £2,000 ANNUAL RETENTION BONUS SUBJECT TO ELIGIBILITY CRITERIA (PRO-RATA FOR PART TIME EMPLOYEES), SUBJECT TO ACHIEVING AND MAINTAINING CLEARANCE REQUIREMENTS.

G4S Facilities Management are recruiting a 3rd Line Infrastructure Engineer on a full-time, permanent basis based in Cheltenham to provide on-site technical support for server infrastructure and LAN/WAN networks.

• Investigate, diagnose, and resolve complex technical problems that 1st or 2nd Line Support cannot handle.
• Troubleshoot and resolve high-level networking problems, analyse and resolve system hardware defects, ensuring system reliability and performance.
• Maintain and optimise the organisation & servers, networks, virtualised environments (Hyper- V, VMware ESXi), storage systems (SAN/NAS), and other infrastructure components.
• Maintain and manage network security, performance, monitoring, and optimisation of our systems
• To log all calls on the call logging system and maintain complete documentation
• Supporting IT teams with advanced technical expertise, from safeguarding to network enhancements
• Working with your IT colleagues, ensure that backups of all business systems are fully managed, maintained, documented and disaster recovery process procedures are regularly reviewed and tested
• Adherence to all Group Information Security policies and procedures in all aspects of your job role
• Build and maintain strong relationships with internal and external stakeholders and ensure service excellence is delivered at all times
• Provide on-call services as part of a shift rotation pattern