JOB SUMMARY

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HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.
Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.
The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services.
CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS’s legacy sensitive technologies and to deliver innovative new solutions, designed around our customers’ needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

JOB DESCRIPTION

• This role sits within the CODE Technology team and is integral to the wider Capability, Development, Infrastructure & Innovation (CDII) team and plays an integral role in His Majesty’s Government’s fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires specialist network and technology, which the CODE Technology Infrastructure team is responsible for supporting.
  As FIS grows, so does the need for Infrastructure support. The Infrastructure Operations Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.
  If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.
  As an Infrastructure Operations Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You’ll be responsible for hands-on administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.
  Working to the Senior Infrastructure Operations Engineer, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You’ll also engage with other teams and departments outside of IT to achieve shared objectives.
  This role offers the opportunity to work within a dynamic and innovative team environment which is vital to the successful delivery of FIS Infrastructure and Technology.

PERSON SPECIFICATION

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.
This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).
For this role you must be:
• A UK national
• Hold SC clearance or be willing to be SC cleared to take up duty and be prepared to attain DV clearance.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• You will be asked 4 questions at interview to test your technical skills in the following areas: • Data Centre Management • CISCO ISE • Windows 10/Windows 11 OS • CISCO Switches

HOW TO APPLY

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences. Your CV should set out your career history (max 500 words) and for each role include:• A brief description of your duties• Skills and experience• Key achievementsAny additional wording over the 500 words may not be considered.
• A 750-word Personal Statement. Your Personal Statement should evidence how your skills and experience meet the essential criteria in line with the job description mentioned. Your evidence needs to show us you have the experience, approach, and skills we’re looking for.Please fully utilise the allowable 750-word count when completing your Personal Statement. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.
• Separate 250-word statements addressing the specified behaviours.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
Further details around what this will entail are listed on the application form.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our Candidate Guidance for more information on appropriate and inappropriate use.

NATIONALITY REQUIREMENTS

Open to UK nationals only.

Digital