Whether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. With IT underpinning so much of our vital work, we need talented teams to oversee its maintenance and support. As an Infrastructure Engineer, you’ll look manage and maintain all installed systems and IT infrastructure to support our continued growth and success. At NPL, we touch ordinary lives in extraordinary ways and you could too.
The efficient maintenance and support of our systems and infrastructure is essential to business continuity, so you’ll work with the business to understand what their needs are. From planning and engineering solutions to applications problems, administration or network issues; to providing 3rd line IT service desk support; to liaising with external suppliers to resolve issues or even assisting with the design and testing of disaster recover procedures… you’ll do whatever it takes to optimise performance, whilst minimising disruption and downtime. You’ll also transfer your knowledge to 1st and 2nd line support when transitioning projects to operational support, as well as update documentation in relation to infrastructure systems.
You’re an infrastructure engineer experienced in the day-to-day administration of IT systems and responsible for providing and maintaining access to systems, data, and applications. You will have a background in administering and maintaining on premises/cloud Exchange email, Windows Active Directory and NTFS file permissions. Experience of unified comms, analogue telephony infrastructure and data networking is highly beneficial.
Your technical skills are second-to-none and you also have good communication skills, are customer-focused and results-driven. Beyond that, we’re looking for someone who’ll thrive in an environment like ours. At NPL we learn from each other, respect each other and work together to do better. For ourselves and for our customers. And whilst we’re always looking to stretch beyond what we know; we don’t make things more complicated when there’s no need. Together, we’re helping make the impossible, possible.

KEY REQUIREMENTS:

• Monitor, manage and maintain the IT infrastructure to ensure continued service delivery.
• Understand the requirements of the business and be involved in developing solutions and technology enhancements
• Plan and manage technical deliverables within approved projects to deliver appropriate solutions to the business
• Provide 3rd-line support to the IT Service Desk
• Create and maintain up-to-date documentation and controls in relation to infrastructure systems
• Liaise with 3rd party suppliers and external partners

DESIRABLE TECHNICAL SKILLS:

• MS Active Directory and O365 Admin (Exchange Online, Teams)
• NTFS folder/file permissions
• Unified comms and analogue infrastructure. (Telecoms)
• Data networking
• Backup technologies (Commvault & Rubrik)
• Endpoint management (Microsoft Endpoint Configuration Manager)
• Software packaging and deployment
• Security patch management
• Virtualisation platforms - VMware and Hyper-V
• PowerShell and Linux

GENERAL SKILLS AND EXPERIENCE:

• Strong Windows and O365 skills
• Physical data centre management
• Experience with physical and virtual server provisioning, configuration, and maintenance
• Excellent all-round hardware knowledge
• Good understanding of networking
• Experience of writing documentation - e.g. policies, procedures, wiki/knowledgebase articles
• Excellent verbal and written communication skills
  We are now working in a hybrid way, with a mix of remote and office working. We strive to offer a great work life balance - if you are looking for full-time, part-time or flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in.
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  The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here - The measure of us - Overview
  NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.
  At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment where all our colleagues feel supported and welcome. More about this on our Diversity & Inclusion page.
  We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.

Please refer the Job description for details