The role and your responsibilities:

• Provide Infrastructure support to public cloud SaaS offerings (Office 365) as well as project-based systems (public, private and hybrid clouds) in implementation and support lifecycles.
• Perform maintenance tasks on the infrastructure through change control.
• Assist with monitoring and management of the and project-based ticketing and alerting systems for new changes and security alerts.
• Triage monitoring alerts and perform appropriate action.
• Maintain monitoring components in line with infrastructure developments.
• Ensure all platforms are patched in line with provider recommendations and company security policy.
• Quickly and accurately assess impact of incidents, initiate return to service and ensure follow up actions are completed.
• Identify trends and problems and plan changes to improve stability and performance.
• Advise customers and project teams on infrastructure and support aspects.
• Work with IT infrastructure colleagues to improve the ‘Secure by Design’ capabilities, internally and across its projects.
• Cascade knowledge through knowledge articles for the team and wider organisation.

Your background, skills and experience:

Essentials skills:

• Windows Server 2016+ administration.
• VMware vSphere/vCenter/VCF.Azure/Microsoft 365 administration.
• Linux (CentOS/RedHat/Ubuntu).
• Windows PowerShell.
• EUD provisioning (Autopilot), maintenance, patching and hardening. SSO – concepts and operation.
• Understanding of working in protectively marked environments.

Nice to have:

• Kubernetes administration e.g. VMware TKGI DevSec
• Terraform
• Ops Tooling Elastic Nessus
• Application Packaging
• HashiCorp
• Vault
• Experience working in Agile sprints