JOIN OUR INFRASTRUCTURE SERVICES TEAM AS AN INFRASTRUCTURE ENGINEER!

Location: Stourport office
Hours: Monday to Thursday 8.45am – 5.30pm, Friday 8.45am – 5.00pm
Job Type: Permanent, full-time
Salary: Dependant on experience
Reporting To: Head of Infrastructure Services and R&D
Closing Date: 12 September 2025
Are you passionate about solving problems for customers and providing exceptional support? If so, we’re looking for a customer-focused Infrastructure Engineer to join our Infrastructure Services Team.
Our customers are at the heart of what we do, and in this role your primary responsibility will be to support them, resolving infrastructure-related incidents, assisting with escalations, and ensuring their systems run smoothly. The role has a strong focus on Linux-based systems, so confidence in troubleshooting, maintaining, and installing Linux servers and services will be central to your success.
Alongside customer support, you will also contribute to internal IT operations, deliver infrastructure installations, and help maintain secure, reliable hosted environments. From Linux server builds to patch management and automation, you will play a key part in keeping both our internal and customer systems running efficiently and securely.

ABOUT US

OGL Software has been developing its own software solutions for over 30 years and has grown organically into the 115-plus strong organisation that it is today. Having launched our latest cloud-based ERP software solution, Profit4, in January 2021, we are now looking for experienced and enthusiastic engineers to join us as we embark on our next exciting chapter.
Our Infrastructure Services team is the backbone of customer success, helping both customers and OGL get the most out of infrastructure solutions. You’ll be part of the group that ensures that both our customers and our systems are always-on, secure, and future-ready, and you’ll work on critical projects that power business transformation ensuring every customer receives a first-class support experience.
If you love troubleshooting, thinking outside the box, and making a real impact, this role is for you!

DOCUMENTATION & KNOWLEDGE SHARING

· Maintain accurate and detailed documentation including network diagrams, configuration notes, install templates, and asset registers
· Support creation of internal knowledge base articles for recurring issues, system procedures, and security policies
· Assist where appropriate with internal training and knowledge transfer to other team members

WHY THIS ROLE WILL APPEAL TO YOU

· Every day is different – from quick fixes to complex investigations, you’ll tackle a variety of challenges, keeping you engaged and always learning.
· Collaborate and grow – work closely with all of our teams to deliver outstanding service and demonstrate confidentiality and trustworthiness at all times
· Make a difference – you’ll be able to share knowledge and experience of supporting Linux operating systems (eg Ubuntu, RHEL), troubleshooting skills, security knowledge, awareness of on-premise and cloud infrastructures
· A great work life balance with a full-time permanent role (Monday to Friday).