Purpose of this role:

Responsible for overseeing run and project activities across the Thales Infrastructure estate, including core platform services, virtualisation, and private cloud environments. This is an onsite role operating within an air‑gapped environment. The primary focus is the support, maintenance, and delivery of the server infrastructure, private cloud services, and associated technologies.

Main Duties and Responsibilities:

• Working on Incidents and tasks based on SLA / KPI
• Maintenance of the Infrastructure estate including patching, updates, fault finding.
• Planning and remediation of obsolete infrastructure on the platform.
• Work with other teams to diagnose complex issues.
• Action life cycle events based on the infrastructure roadmap following the change management process.
• Creating and maintaining accurate records of Infrastructure services and assets, including documentation.
• Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.
• Participation in Service Transition process and activities.
• Working within a team or independently to create and implement technical changes.
• Identifying service inadequacies and contributing to the Customer Service Improvement Plan.
• Maintaining understanding of current and emerging infrastructure technologies.
• Working closely with CSOC in the event of received intelligence or Cyber-Attack.
• Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead or Product Owner.
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Typical Routines:

• Raising Request for Changes.
• Carrying out detailed investigation and produce reports.
• Updating system documentation.
• Extending own knowledge and desire to develop new technical skills under own initiative.
• Monitoring infrastructure and proactively responding to alerts