Main Duties and Responsibilities:

• Working on Incidents and tasks based on SLA / KPI
• Maintenance of the Infrastructure estate including patching, updates, fault finding.
• Planning and remediation of obsolete infrastructure on the platform.
• Work with other teams to diagnose complex issues.
• Action life cycle events based on the infrastructure roadmap following the change management process.
• Creating and maintaining accurate records of Infrastructure services and assets, including documentation.
• Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.
• Participation in Service Transition process and activities.
• Working within a team or independently to create and implement technical changes.
• Identifying service inadequacies and contributing to the Customer Service Improvement Plan.
• Maintaining understanding of current and emerging infrastructure technologies.
• Working closely with CSOC in the event of received intelligence or Cyber-Attack.
• Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead or Product Owner.
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Typical Routines:

• Raising Request for Changes.
• Carrying out detailed investigation and produce reports.
• Updating system documentation.
• Extending own knowledge and desire to develop new technical skills under own initiative.
• Monitoring infrastructure and proactively responding to alerts
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