Requisition #: 20115
Functional Area: Information Technology
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Standard Business Hours

POSITION SUMMARY

J. J. Keller is seeking a technically skilled and detail-oriented Infrastructure Engineer to join our IT team. This role focuses on supporting and optimizing our virtual desktop environment, including system development, maintenance, troubleshooting, and technical support.

EDUCATION

• Bachelor’s Degree in computer or technology-related field
• In lieu of Bachelor’s Degree, may consider Associate’s Degree plus 2 additional years of related experience.

EXPERIENCE

• 3+ years of experience in infrastructure in a technician or administrator role.
• 1+ year of virtualization experience in a Horizon and/or Citrix VMWare environment strongly preferred.

OTHER SKILLS/QUALIFICATIONS

• Demonstrated project management and multi-tasking skills.
• Strong organizational skills with meticulous attention to detail.
• Ability to work independently with technology and vendors as required.
• Ability to research technology related topics and communicate recommendations to other technical staff members.
• Ability to work constructively within a team environment to identify and resolve issues impacting productivity.

PHYSICAL REQUIREMENTS

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

• Design, deploy, and manage virtual desktop environment (VMWare, Microsoft)
• Troubleshoot and resolve issues related to virtualization, including VM provisioning, migration, and performance tuning.
• Monitor and optimize performance of virtual machines and host systems.
• Implement and maintain backup and disaster recovery solutions for virtual desktop infrastructure.
• Collaborate with Infrastructure, Operations, and Security teams to ensure seamless integration.
• Maintain documentation of system and storage configurations, procedures, and best practices.
• Ensure data security and compliance with internal policies and external regulations.
• Participate in capacity planning and infrastructure upgrades.
• Automate routine tasks using scripting languages.
• Provide Tier 2/3 support for storage-related incidents and service requests
• May manage vendor activities.
• Provides leadership and direction for other team members on projects.