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Infrastructure Engineering II-SUPPORT SERVICES-CTO Head at Kotak Mahindra Bank

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Infrastructure Monitoring, Patching, Automation, BMC Products, TSOM, Helix Operations Manager, TSA, TSCO, Discovery, Multi-platform Operating Systems, Project Management, Documentation, Standard Operating Procedures, Service Delivery, Incident Management, Problem Management

Industry

Banking

Description

Role Name: Infrastructure monitoring lead Department IT Location MUMBAI, KOTAK INFINITY Number of Positions 1 Reporting Relationships M6 Position Grade M3/M4 * Job Requirements: * 7 Years as working on Infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery). * End to end life cycle of managed environments (manage from and to) covering installation, configuration, management, support and troubleshooting etc. * Multi-platform Operating Systems basic knowledge/understanding (Windows, Linux, AIX etc). Practical experience of working on site with heterogeneous instances. * Ability to manage projects end to end. * Ability to create and update documentation e.g. Standard Operating Procedures and others for IT supported services and applications. * Understanding of Service Delivery from Incidents, Problem, Changes to SLAs. * Ability to coordinate with various teams, understand requirement & provide solutions/resolutions. * Effective communication skill. * Desire & ability to learn & grow. * Functional knowledge of ServiceNow integration would be preferable. Qualification – Should be a graduate Job Role

Responsibilities

This role involves leading infrastructure monitoring efforts, covering the end-to-end lifecycle of managed environments including installation, configuration, management, support, and troubleshooting. The individual will also be responsible for creating and updating essential documentation like Standard Operating Procedures for IT services.