Infrastructure Enterprise Technology Support Specialist at Citi

Irving, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Infrastructure Issues, Network Technologies, Distributed Platforms, Root Cause Analysis, Project Management, Technical Direction, Analytical Skills, Time Management, Communication Skills, Problem Solving, Organizational Skills, Process Improvement, Automation, CCNP Level Knowledge, Server Knowledge

Industry

Financial Services

Description

In this individual contributor role, you will be responsible for troubleshooting and resolving L2 infrastructure issues in network and distributed environment to ensure that operational aspects of the service delivery are being completed on time. Support the Shift Lead/Manager/Staff manager by providing L2 support to troubleshooting and fix infrastructure issues in network and distributed platforms Engage higher level support, Platform leads, upper management, and other stakeholders when required Continuously assess workload distribution and shift dynamics, reallocating resources as necessary to maintain optimal shift efficiency Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to support process improvements Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services Drive Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and create/support automation of repetitive tasks Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary Provide technical/strategic direction and act as advisor/coach to junior analysts Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Contribute to technical direction and strategic decisions Has the ability to operate with a limited level of direct supervision Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members Problem solving, methodical with analytical skills. High energy with ability to adjust changes SME level of knowledge in network and distributed technologies. Able to communicate technical terminology at the appropriate level to the audience Good organizational and coordinating skills, able to set priorities High-reaching and with dedication towards continual growth and self-improvement Good time management skills with high sense of urgency and dedication Clear personal work ethic that inspires quality and enthusiasm Resilient and highly responsive in overcoming adversity Ability to work through a multitude of challenges/obstacles to achieve the desired result Ability and willingness to operate within tightly controlled operational procedures Technical Operations/Support experience of 8+ years is required Network technical knowledge at CCNP level is required Distributed knowledge related to servers is required. Understanding of a multilayer environment is helpful Bachelors degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 16, 2025 ------------------------------------------------------

Responsibilities

The role involves troubleshooting and resolving L2 infrastructure issues to ensure timely service delivery. It also includes engaging higher-level support and continuously assessing workload distribution for optimal efficiency.