Start Date
Immediate
Expiry Date
19 Nov, 25
Salary
0.0
Posted On
19 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Cmdb, Asset Management, Data Science, Data Analytics, Operational Systems, Integration, Information Technology, Dashboards, Communication Skills, Computer Science, Decision Making, It Service Management, Metrics, Finance, Operational Excellence, It, Analytics
Industry
Information Technology/IT
EXECUTING STRATEGY
Platform Leadership
Foster relationships with ServiceNow and other key vendors to drive adoption of advanced features and optimize platform performance.
Project Execution
Lead ServiceNow data, analytics, and cross-charge management projects, ensuring alignment with technical, operational, and business objectives, from requirements gathering to implementation.
Present data, analytics, and cost allocation initiatives to governance boards, including technical designs, ROI models, cross-charge frameworks, and support plans, to secure approval and drive adoption.
Service Delivery Excellence
Oversee the ServiceNow data lifecycle, ensuring compliance with governance policies, security standards, licensing requirements, and cross-charge agreements while driving continuous improvement.
Influencing in the Function
Developing Talent
JOB REQUIREMENTS
Minimum Qualification
Well versed and experienced with IT policies and procedures, methodologies, technology standards, protocols, and roadmaps
Experience
Deep knowledge of ServiceNow data management components, including CSDM, CMDB, data dictionaries, discovery processes, and Performance Analytics.
Knowing Our Businesses and their Strategies
PURPOSE OF THE JOB
The Global Information Services (GIS) team provides a robust technology platform to support the company’s growing business needs, with ServiceNow at the core of our IT service management and data-driven decision-making processes. The Service Management Data and Analytics lead is a strategic individual contributor role accountable for the governance, management, and analytics of data within the ServiceNow platform, ensuring alignment with business objectives and operational efficiency.
This role oversees the ServiceNow data ecosystem, including data models, dictionaries, analytics capabilities, financial stewardship and cross-charge management for platform usage across business units. By driving the adoption of the Common Service Data Model (CSDM), Configuration Management Database (CMDB), automated discovery processes, and delivering high-impact reports, dashboards, and ROI analyses, the Platform Data and Analytics Engineer empowers IT and business teams with actionable insights. Additionally, the role ensures equitable cost allocation through cross-charge management, optimizing resource utilization and demonstrating platform value. Working closely with cross-functional teams, business stakeholders, and key vendors, this role ensures the ServiceNow platform operates at peak performance, delivering measurable value to our manufacturing operations worldwide.
Reports to: GIO Leader – Enterprise Service Management Leader
Span of Control: Individual contributor, management/partnership of 3rd party vendors and suppliers
JOB RESPONSIBILITIES
Knowing Our Businesses and their Strategies