WHY WORK FOR SADDLE CREEK?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
Department: Information Services (IS) – Infrastructure & Technical Services
Location: Lakeland, FL
Schedule Type: Hybrid

POSITION DESCRIPTION

The Infrastructure Monitoring Analyst is responsible for implementing, maintaining, and optimizing monitoring solutions to ensure high availability, performance, and reliability across servers, networks, cloud services, and storage infrastructure. The ideal candidate has hands-on experience with SolarWinds and a understanding of infrastructure monitoring best practices. This position plays a key role in early incident detection, performance analysis, and operational visibility.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong communications skills, both verbal and written
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
• Demonstrates strong problem solving / troubleshooting abilities.
• Demonstrates ability to create scripts to solve business needs and challenges.
  

  LI-SB1

.

• Monitor and analyze system performance, network health, and infrastructure availability using industry-standard tools.
• Identify potential issues and implement preventative measures to reduce downtime and improve reliability.
• Develop, maintain, and reports and dashboards that reflect system status, production issues, and key metrics.
• Perform regular system audits, inspections, and maintenance to ensure compliance and performance standards.
• Troubleshoot system and network issues, escalating as needed and documenting resolutions for future reference.
• Collaborate with technical teams to implement system improvements and optimize monitoring strategies.
• Provide technical support and training to staff on monitoring tools and procedures.
• Stay current with industry trends, emerging technologies, and best practices in systems monitoring.
• Maintain comprehensive documentation of monitoring configurations, procedures, and support workflows.
• Participate in on-call rotation and support 24/7 monitoring coverage as needed.
• Contribute to continuous improvement initiatives for monitoring and alerting processes.
• Follows ITIL framework / best practices.
• Familiarity with policies and standards regarding IT security