Infrastructure Operations Specialist at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Operating Systems, Data Centres, Data Cabling, Cable Management, Customer Service, Communication Skills, ITSM, ITIL, Incident Management, Change Management, Operational Metrics, Risk Awareness, Process Discipline, Compliance, Efficiency, Teamwork

Industry

Financial Services

Description

Create your best future and join Westpac as an Infrastructure Operations Specialist. What’s the role? The Infrastructure Operations Specialist will play a key role in ensuring the stability and reliability of Westpac’s Data Centre operations through expert diagnostics, hardware maintenance, and incident resolution. The role supports continuous service availability by supporting infrastructure changes, storage media sanitisation, and vendor coordination. The specialist will uphold strict security, safety, and compliance standards while driving operational efficiency. Your key responsibilities include: Perform system diagnostics, basic configuration checks, and resolve issues efficiently to maintain reliability. Install, replace, and remove devices and components, including sanitisation and destruction of storage media. Follow Data Centre operations, logistics, security, and safety processes, enforcing Westpac’s best practices. Work with external vendors and internal teams to achieve organisational goals and aligned outcomes. Understand and apply ITSM, ITIL frameworks, and operational metrics to drive incident/change management and service continuity. Identify risks, address process gaps, and contribute ideas/projects to enhance efficiency and the work environment. Foster accountability, risk awareness, and process discipline within the team while promoting compliance and improvement. What do I need? Entry level knowledge of Windows Operating Systems. Basic knowledge of data centres, data cabling and cable management preferred (but not essential). Excellent customer service, communication skills and a 'can do' attitude. A desire to learn about data centres, data cabling and cable management. Ability to self-manage assigned tasks to high quality and time. Ability to work as part of a 24 x 7 operations support team. Personal transport is essential to travel to some Westpac Data Centre locations. IT related Degree/Diploma/Certificate IV graduate. Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website. #LI-Hybrid.

Responsibilities

The Infrastructure Operations Specialist is responsible for maintaining the stability and reliability of Westpac’s Data Centre operations through diagnostics, hardware maintenance, and incident resolution. This includes supporting infrastructure changes and vendor coordination while upholding security and compliance standards.