Infrastructure Planning - 811 Specialist at Socket Telecom LLC

Columbia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GIS Application Design, 811 Locate Ticket Management, Facility Map Maintenance, Coordination, Easement Research, Fiber Installation Planning, Data Entry Accuracy, Technical Drawing Interpretation, Customer Needs Assessment, Written Communication, Verbal Communication, Data Presentation, Problem Solving, Attention to Detail, Prioritization

Industry

Telecommunications

Description

Description A Day in the Life Socket is seeking a highly skilled Infrastructure Planning – 811 Specialist to design and develop maps and tailored Geographic Information Systems (GIS) applications. This role will involve working with multiple teams and 811 to ensure installations are being delivered in the promised timeline. What You’ll Do Key responsibilities include: Serve as the primary liaison between the company and the third-party vendor responsible for reviewing and scrubbing 811 locate tickets. Assist in identifying, troubleshooting, and resolving issues related to locating tickets to ensure timely and accurate processing. Maintain and update facility maps to support accurate locating and operational planning. Ensure all 811 processes and requirements are properly implemented and followed. Review applicable tickets and make outgoing calls when facility locates are required to ensure proper coordination and communication. Conduct research on easements to assess potential locations for fiber installation by Socket Design and develop maps using Socket’s Geographic Information Systems (GIS) tools Review and develop instructions to implement existing designs to our contractors Review new sales quote request to evaluate feasibility and ensure alignment with company capabilities Fielding calls from installers to assess any issues and provide solutions What We’re Looking For To be considered for this role, you'll need the following required qualifications: Demonstrate a high level of attention to detail when maintaining and entering data into the GIS database The ability to interpret technical reports and drawings, converting them into accurate map layers Ability to adapt Socket’s products into a service that addresses the customer’s needs Possess strong written and verbal communication skills Proficient in presenting data in a clear and effective manner Familiarity with GIS systems is preferred but not required Must maintain a valid driver’s license and have good driving record What Will Help You Stand Out Preferred Qualifications: Knowledge of the telecommunications industry Experience using GIS systems Experience with 811 Experience with Julie Previous telecom or fiber infrastructure experience Proven ability to communicate effectively with leadership and technical teams Familiarity with supporting integrations between internal and external systems Desired Attributes Beyond the qualifications, these attributes are what make someone a great fit for our team: Positive working attitude Ability to define problems, collect data, establish facts, and draw valid conclusions. Strong communication skills Strong collaboration skills Self-starter with a strong sense of ownership Naturally curious and not afraid to ask questions Detail-oriented and comfortable pivoting priorities when needed Excellent communicator with both internal teams and external partners Strong problem-solver with a knack for thinking outside the box Why Join Socket Fiber? At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include: Competitive pay + bonus potential or performance-based commission Medical, dental, vision, life, and 401k with match Free coaching/counseling for employees & families Free fiber service (if available in your area) Tuition reimbursement for personal and professional growth Community engagement opportunities Culture that values results, effort, and integrity Our Core Values Respect: Toward all customers, communities, property, and coworkers. Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates. Transparency: In our commitments, service experiences, and business relationships. Progress: Growth is proof of our dedication to improving lives and communities. Winning: Every conversation is a chance to gain a customer for life. Ready to Apply? If you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today! This role is not eligible for Visa sponsorship. This role is not eligible for relocation. Salary and benefits commensurate with experience. Equal Opportunity Employer. This employer uses E-Verify.

Responsibilities

The specialist will serve as the primary liaison for 811 locate ticket review and scrubbing, while also identifying and resolving issues related to these tickets to ensure timely processing. Key duties include maintaining facility maps, conducting easement research for fiber installation, and developing maps using GIS tools.