JOB SUMMARY:

We are seeking a detail-oriented and client-focused Project Manager with experience in a Managed Services Provider (MSP) environment. The ideal candidate will manage multiple IT projects across various clients, ensuring successful delivery on time, within scope, and on budget. You’ll coordinate with internal technical teams, vendors, and client stakeholders to align project execution with business objectives.

QUALIFICATIONS:

• Bachelor’s degree in Business, Information Technology, or related field.
• 10+ years of project management experience, ideally in an MSP or IT services environment.
• Strong understanding of IT infrastructure, cloud services, networking, and cybersecurity concepts.
• Proven ability to manage multiple projects and priorities in a fast-paced, client-facing environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in project management tools (e.g., Asana, Trello, ConnectWise Manage, Autotask, MS Project).
• PMP, PRINCE2, or Agile certification (preferred but not required).
  Job Type: Permanent
  Pay: $40,000.00-$60,000.00 per year

Schedule:

• Monday to Friday

Work Location: Remot

• Manage full project lifecycle from initiation to closure across multiple clients.
• Develop project scopes, goals, and deliverables in collaboration with stakeholders.
• Create and maintain comprehensive project documentation, timelines, and reports.
• Coordinate internal resources and third parties/vendors for the execution of projects.
• Conduct regular status meetings with stakeholders and produce detailed progress reports.
• Identify and mitigate risks, resolve issues, and track project performance using appropriate tools.
• Ensure client satisfaction by maintaining a proactive and consultative relationship throughout the project duration.
• Work closely with account managers, engineers, and service desk teams to ensure seamless delivery.
• Contribute to the continuous improvement of PMO processes, templates, and best practices.