Infrastructure Senior Tech Analyst - Assistant Vice President at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Infrastructure Technologies, Operational Process Change, Technical Support, System Performance Monitoring, Capacity Planning, Project Management, Software Problem Resolution, Webhosting Products, Risk and Compliance, Analytic Skills, Communication Skills, Team Coordination, Data Processing, Vendor Management, Business Continuity, Stakeholder Engagement

Industry

Financial Services

Description

Able to co-ordinate day-to-day operational support and 24x7 out of office support of 2500+ Webhosting instances used by 200+ GCG applications, co-ordinate in strategic and customer initiatives to maintain service availability, co-ordinate in maintaining sector risk and compliance posture, and participate in sector technology initiatives. Plan, install, and maintain webhosting products to ensure an efficient data processing environment. Interface with outside vendors to co-ordinate software problem resolution and pro-active patching. Perform system performance monitoring and tuning; participate in capacity planning and products configurations. Provide technical support to both systems development and data centre operations personnel. In conjunction with data processing operations and audit guidelines, develop procedures and standards for operations personnel. Act as manager for systems projects, coordinating team activities, with systems development and data center operations personnel. Assist in evaluating, recommending, acquiring, and installing new software or software upgrades. Co-ordinate project plans and activities with user and technology management. Co-ordinate and participate in Continuity Of Business drill. Perform proper prioritization and evaluation of business requirements prioritizing according to the order of Franchise Critical, Gold, Silver, and Bronze applications. Responsible to take ownership and drive multiple challenging tasks assignment across all CTI ASPAC Datacenter teams Participate in global Webhosting initiatives, meetings and projects. Responsible for overall operating system applications Contribute to technical direction and strategic decisions Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. 9-12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement Ability to communicate technical concepts to non-technical audience Ability to work with virtual and in-person teams, and work under pressure or to a deadline Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Effective analytic/diagnostic skills Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Coordinate day-to-day operational support for webhosting instances and maintain service availability. Act as a manager for systems projects and provide technical support to development and operations personnel.