Infrastructure Senior Technical Analyst at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Infrastructure Technologies, Project Planning, Impact Analysis, Root Cause Analysis, Technical Direction, Process Improvement, Communication Skills, Analytical Tools, Benchmarking, Service Restoration, Automation, Customer Knowledge, Financial Services, Team Collaboration, Self-Direction, Judgment, Coaching

Industry

Financial Services

Description

Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services Drive Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary Provide technical/strategic direction and act as advisor/coach to lower level analysts Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Responsible for overall operating system applications Contribute to technical direction and strategic decisions Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Works independently and is self-directed. 8+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement Ability to communicate technical concepts to non-technical audience Ability to work with virtual and in-person teams, and work under pressure or to a deadline Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Digital Workplace Client Services This position is an integral part of Global Client Services. organizational need/guide actions. Keeps up with current and possible future technological developments in the field. * Processes/Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, adjusting or recommending reengineering improvements. * Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions. Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Infrastructure Senior Technical Analyst is responsible for creating complex project plans, performing impact analyses, and solving high-impact problems. They also drive root cause analysis post-service restoration and provide technical direction to lower-level analysts.