Infrastructure Service Owner (VOIS) at Vodafone United States

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Azure AD, PowerShell Scripting, Troubleshooting, AD Migrations, Windows Server 2008, Windows Server 2012, Communication, Interpersonal Skills, Customer Support, Crisis Management, Root Cause Analysis, Event Monitoring, Automation, Service Improvement, Capacity Planning

Industry

Telecommunications

Description

This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. VOIS #BeUnrivalled #CreateTheFuture Bachelor's degree in Engineering or Computer Science. 7-9 years of hands-on experience with Active Directory and Azure AD. Proven experience in multi-forest/domain environments and AD migrations. Strong PowerShell scripting and troubleshooting skills. Certified in MCSE; ITIL Foundation is a plus. Experience with Windows Server 2008/2012. Excellent communication and interpersonal skills. Comfortable working in diverse, multicultural teams. Demonstrated ownership, dedication, and customer support experience. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. Provide operational assessments and risk evaluations for infrastructure projects. Plan and implement service improvements with clear timelines. Manage problem resolution, root cause analysis, and event monitoring. Develop automation scripts to reduce manual intervention. Deliver capacity reports and future planning for Azure AD services. Ensure platform health and apply vendor-recommended security patches. Create and deliver monthly scorecards and SLA reports. Engage with customers weekly to track feedback and requirements. Manage crisis situations and escalate appropriately. Communicate effectively with cross-functional teams and leadership.

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Responsibilities

Provide operational assessments and risk evaluations for infrastructure projects while planning and implementing service improvements. Manage problem resolution, develop automation scripts, and deliver capacity reports for Azure AD services.