• Germany
• Permanent / Full Time
  8/9/2025
  Infrastructure Services Manager
  DE Frankfurt or Mainz
  Permanent
  NR Supply are currently working with a client who are looking to add a Infrastructure Services Manager who will provide hands on leadership in executing the programs, projects, and day-to-day operational responsibilities in delivery of infrastructure services for Industrial Process (IP) value center. This person is responsible for overseeing the design, implementation, and support of infrastructure technology (IT) and operational technology (OT) services. For a person to be successful in this role, they will work with those within the organization around the world, as well as many others in a matrixed organization at the corporate level to ensure IT service delivery is effectively and efficiently executed. The scope of this role includes but not limited to wired and wireless data and voice networks, physical cabling , network security, servers, storage , voice services, telecom circuits /services, desktop services, multimedia systems (conference room AV), and other related technologies.
  This role responsible for supporting the business in day to day operations, as well as envisioning, recommending, and facilitating business changes to automate, streamline and ensure a highly available service offering for their internal and external customers. You will be providing expert infrastructure oversight, ensuring successful delivery and performance of IT services for the organization.
  For a person to be successful in this role, you will need to be highly driven ("high motor"), able to balance many active priorities, detail oriented, planful, comfortable in searching out and addressing ambiguity, able to consistently deliver results to achieve intended business outcomes, persists with a naturally curious and highly accountable mindset, and approaches situations in a thoughtful and process-oriented manner.

Job Duties

• Manage, lead, develop and mentor a small team of diverse personnel (location, skills, experience, etc.) in delivering the day-to-day IT operations support. Research and identify the most appropriate options for services delivery.
• Identify, quantify and execute opportunities to shift work left (to the TAC, self-service, automate).
• Lead the rationalization and consolidation of services within a site, country and region, to lower cost, improve services and standardize the user experience, where possible.
• Establish, maintain and facilitate efforts to perform effective talent management activities, including but not limited to goal setting, performance reviews, individual development planning, succession planning, coaching and developing and effective issue resolution.
• Establish and maintain a high-performance culture for your organization - ensuring your team is engaged, enthused and eager to deliver value to our internal and external customers.
• Drive and architect transformation initiatives (on-premise and cloud), leveraging innovative solutions to enhance our IT technological landscape.
• Lead large-scale local IT projects, ensuring on-time, within-budget delivery of system upgrades, migrations, and installations.
• Collaborate extensively with cross-functional IT teams and business stakeholders to design and implement strategic IT infrastructure initiatives.
• Manage vendor relationships, negotiate contracts, and oversee service level agreements.
• Ensure infrastructure security aligns with industry standards and compliance regulations set by ITT’s Cybersecurity Team for both IT and OT devices and related services.
• Contribute to the development and maintenance of robust disaster recovery and business continuity plans.
• Maintain the pulse of the customer by ensuring you understand incident, task and request trends, KPIs and overall delivery using data baseline and improve services.
• Partner with your peers and others to modernize the application / services, as needed.

Regularly evaluate emerging technology trends, spearheading and driving transformation initiatives.

• Architect and implement scalable solutions to optimize our infrastructure for improved efficiency and performance.
• Manage the deployment, maintenance and upgrade paths of the infrastructure along with corporate Enterprise Infrastructure services team.

Qualification

• Bachelor’s degree in computer science, Information Technology or equivalent
• Minimum of 5 years of work experience in related field
• Excellent communication, leadership, and collaboration abilities across all organizational levels.
• Proficiency in Microsoft Office software products.
• Proficiency with hardware and technology equipment
• Proficiency with Microsoft operating systems
• Understanding of fundamental computer architecture, networking, virtualization, storage and operating system concepts
• Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential.
• Oversee security measures for infrastructure-related data, equipment, and facilities.
• Create and optimize technology and processes in partnership with other technology teams, compliance, and information security to ensure systems are designed and operated with security in mind.
• Understand and apply the fundamentals of the business to ensure the technical roadmap aligns with business opportunities.
• Confident initiative-taker who is driven and results-oriented
• Deep and expert knowledge in various infrastructure and general IT services
• Experience within a large multi-national organization with a diverse set of personnel from multiple regions and countries.
• Knowledge of controlled data and ability to devise solutions to meet and adhere to regulatory needs.
• Experience with traditional and advanced environment monitoring and alerting techniques.
• Strong organizational skills
• Excellent communication skills, written and verbal.
• Strong client-driven mindset and be willing to extend themselves to collaborate across teams, geographies, and time zones in an effective and efficient manner.
• Proficiency in the English language is a necessity.
• Strong interpersonal skills
• Must be able to work independently as well as a team player and can manage own workload.
• Able to balance competing priorities and work under tight deadlines.
• ITIL, Six Sigma, and PMI certification a plus
• Experience working in a SOX-compliant environment a plus.
• Strong affection for developing, implementing repeatable processes; continually assess and improve.
• Strong ability to trust but verify various aspects of IT service delivery and planned efforts.
• Travel is project based, but generally no more than 10% to 15%

Additional Attributes

• Leverage a consultative approach in conjunction with their technical skills and SAP solution expertise
• Maintains high ethical standards and works by a strong moral compass. Keeps their word and follows through on commitments. Honest, credible, and trustworthy.
• Continuous improvement mindset; always curious and open minded.
• Effectively examines events, issues and problems and determines implications, isolating root causes and ensuring they are solving whole problems rather than simply addressing symptoms.
• Works to prepare the organization for the future by maintaining a strategic perspective on the business. Identify information critical to long-range planning.
• Adept at building relationships across the enterprise through collaboration, teaming, consensus building and interpersonal effectiveness. Positive influencing skills, able to interact with professionals in various functional areas to resolve issues throughout the organization and to mesh complex technology concepts with needs from company-wide constituents. An experienced manager and motivator of teams.
• Effectively conveys ideas and messages formally and informally. Delivers clear, concise, accurate, articulate, and persuasive written/oral messages, supplying supporting facts, as necessary. Adept at tailoring communication to different audiences. Demonstrated ability to prepare reports, documentation, and other written information thoroughly and completely.
• Effectively manages multiple tasks to complete complex projects. Highly organized, efficient, and able to define objectives, sequence, timeline, interdependencies and contingencies for projects or initiatives, maximizing time and resources and overcoming obstacles.

Interested?

• Manage, lead, develop and mentor a small team of diverse personnel (location, skills, experience, etc.) in delivering the day-to-day IT operations support. Research and identify the most appropriate options for services delivery.
• Identify, quantify and execute opportunities to shift work left (to the TAC, self-service, automate).
• Lead the rationalization and consolidation of services within a site, country and region, to lower cost, improve services and standardize the user experience, where possible.
• Establish, maintain and facilitate efforts to perform effective talent management activities, including but not limited to goal setting, performance reviews, individual development planning, succession planning, coaching and developing and effective issue resolution.
• Establish and maintain a high-performance culture for your organization - ensuring your team is engaged, enthused and eager to deliver value to our internal and external customers.
• Drive and architect transformation initiatives (on-premise and cloud), leveraging innovative solutions to enhance our IT technological landscape.
• Lead large-scale local IT projects, ensuring on-time, within-budget delivery of system upgrades, migrations, and installations.
• Collaborate extensively with cross-functional IT teams and business stakeholders to design and implement strategic IT infrastructure initiatives.
• Manage vendor relationships, negotiate contracts, and oversee service level agreements.
• Ensure infrastructure security aligns with industry standards and compliance regulations set by ITT’s Cybersecurity Team for both IT and OT devices and related services.
• Contribute to the development and maintenance of robust disaster recovery and business continuity plans.
• Maintain the pulse of the customer by ensuring you understand incident, task and request trends, KPIs and overall delivery using data baseline and improve services.
• Partner with your peers and others to modernize the application / services, as needed