Infrastructure Services Manager (Observability & Networks) at Westpac Group

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Observability, Network Tooling, Vendor Management, Incident Management, AIOps, SolarWinds, Netscout, Accedian, Tufin, Cisco ISE, Grafana, ServiceNow, Elastic, ITIL, SRE, People Leadership

Industry

Financial Services

Description

What’s the role? The role is responsible for owning the operational performance, stability and roadmap of network tooling and observability services, ensuring platforms are reliable, secure and scalable while translating business needs into effective tooling, driving automation, and partnering across engineering, SRE, network and security teams to deliver continuous improvement and strategic outcomes. * Own the health, availability and roadmap of network tooling and observability platforms, ensuring alignment to enterprise standards and resilience strategies * Ensure network data is effectively ingested into observability tools to support end-to-end monitoring, diagnostics and incident response * Lead vendor management, licensing strategies and cost optimisation while supporting transition and uplift initiatives * Drive service excellence across incident, problem and change management, enabling proactive monitoring, automation and AIOps capabilities * Partner with internal teams and stakeholders to enable tool adoption, deliver predictive insights and ensure compliance with security, risk and governance frameworks What do I need? * 5-10years proven experience managing enterprise infrastructure or platform services at scale * Demonstrated deep technical knowledge of SolarWinds, Netscout, Accedian, Tufin, Cisco ISE, Grafana, ServiceNow * and Elastic * Strong understanding of observability concepts (monitoring, logging, metrics, traces) and network tooling * Experience operating critical tooling platforms under ITIL/SRE-aligned service models * Demonstrated capability in vendor management, contract negotiation, and cost optimisation * Experience driving automation, standardisation, and self-service enablement * Strong incident management and operational resilience leadership * Ability to translate technical capability into business value and service outcomes * Excellent stakeholder management and communication skills across technical and executive levels * Experience working in complex, regulated enterprise environments * 5 years people leadership within a large enterprise Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.westpac.com.au%2Fabout-westpac%2Fcareers%2Ffaq-contact-us%2F&data=05%7C02%7Cdakotah.bishop%40westpac.com.au%7Cd15ccf34ab1e42eba8b108de7044f492%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C639071638622937325%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CVu4NaILh3E9bnppTkmFikGV3MAwuAh5JuFwMi%2FFj5o%3D&reserved=0], under the ‘Diversity, sustainability and flexibility’ section.

Responsibilities

Own the operational performance, stability, and roadmap of network tooling and observability platforms to ensure reliability and scalability. Partner across engineering and security teams to drive automation, AIOps capabilities, and strategic service outcomes.