Infrastructure Services Manager at Westpac Group

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Health, Operational Governance, Service Reporting, Change Management, Risk Management, Vendor Management, Incident Management, Problem Management, Vulnerability Management, Root Cause Analysis, Operational Readiness, ITIL, Enterprise Storage Platforms, Dell, NetApp, Pure

Industry

Financial Services

Description

What’s the Role: The Infrastructure Services Manager (Storage & Backup) is accountable for the operational governance, service performance, and risk management of Westpac’s enterprise Storage and Backup services. This role ensures services are delivered safely, reliably, and compliantly, acting as the primary service management authority between Westpac and strategic delivery partners. It provides assurance that storage platforms meet business, regulatory, and operational expectations. Key Responsibilities: * Own end‑to‑end service health and operational governance for enterprise storage platforms. * Provide regular service reporting across incidents, changes, problems, vulnerabilities, and upgrades. * Govern storage‑related change, risk, and control activities, including pre‑approved change frameworks. * Act as the primary interface with strategic partners, holding vendors accountable for service quality and outcomes. * Oversee incident, problem, and vulnerability trends, ensuring effective root cause analysis and remediation. * Coordinate operational readiness for upgrades, migrations, and new storage capabilities transitioning into BAU. * Work closely with Service Owners, Engineering, Security, and Risk teams to ensure stable, resilient services. What do I need? * Proven experience in Infrastructure or Service Management roles within large, regulated environments. * Demonstrated capability managing vendor‑delivered services and multi‑partner operating models. * Strong working knowledge of ITIL‑aligned service management practices. * Solid understanding of enterprise storage platforms, including Dell, NetApp, and Pure. * Experience across change, incident, problem, and vulnerability management, with a risk‑aware mindset. * Ability to translate technical issues into clear service, business, and risk impacts. * Strong stakeholder communication skills, with confidence operating and making decisions in complex environments. Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website [https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/]. We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here. [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsm2.sn.westpac.com.au%2Fesc%3Fid%3Dkb_article%26table%3Dkb_knowledge%26sysparm_article%3DKB0082217%26sys_kb_id%3D06a3158c934d5a1035b8bbc47aba1009%26spa%3D1&data=05%7C02%7Cbradley.monks1%40westpac.com.au%7C619b621b6002443ff52f08dce131bf8a%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C638632850985687958%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=UAFiSCoUqFDB%2F46rE%2FQACVYPf85AwJ2Vn5%2BXAMeV3Jc%3D&reserved=0]

Responsibilities

The Infrastructure Services Manager is accountable for the operational governance, service performance, and risk management of enterprise Storage and Backup services, ensuring they are delivered safely, reliably, and compliantly. This role involves acting as the primary service management authority between the company and strategic delivery partners, governing change, risk, and holding vendors accountable for service quality.