IT Service Manager & Product Manager opportunities
The NSW Department of Education’s Information Technology Directorate (ITD) is transforming. We’ve streamlined our structure, strengthened our technical capability, and aligned every team to deliver real, lasting value for students, teachers and schools across New South Wales.
We’re now recruiting passionate, skilled IT professionals to help us bring our redesigned structure to life and support the future of digital education. This campaign represents a strategic step forward to embed the right capability across all functional areas of ITD, building trust and confidence across the system

There are exciting opportunities within ITDs Infrastructure Services area. Join our Service Management team where you’ll ensure that IT services are delivered efficiently, meet business needs, and maintain the highest standards of quality, performance, and availability. IT Service Management teams are responsible for service management, performance monitoring, and application, automation and performance testing, driving continuous improvement, and ensuring seamless service delivery across all IT platforms.

• Ongoing Full-Time
• Location: Across Sydney region with access to flexible working arrangements available
• Salary: Clerk Grade 11/12 with base salary ranging from $149,739 to $173,174 per annum, plus employer’s contribution to superannuation and annual leave loading

For further information please click on the role below to view the role description

• Principal Manager - IT Service Management
• Product Manager – ServiceNow
• IT Service Manager

ABOUT THE NSW DEPARTMENT OF EDUCATION

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We’re proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.
We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

KNOWLEDGE AND EXPERIENCE

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

ESSENTIAL REQUIREMENTS OF THE ROLE

• Requirements are listed in each role description
• Demonstrated understanding of and commitment to the value of public education.

There are exciting opportunities within ITDs Infrastructure Services area. Join our Service Management team where you’ll ensure that IT services are delivered efficiently, meet business needs, and maintain the highest standards of quality, performance, and availability. IT Service Management teams are responsible for service management, performance monitoring, and application, automation and performance testing, driving continuous improvement, and ensuring seamless service delivery across all IT platforms.

• Ongoing Full-Time
• Location: Across Sydney region with access to flexible working arrangements available
• Salary: Clerk Grade 11/12 with base salary ranging from $149,739 to $173,174 per annum, plus employer’s contribution to superannuation and annual leave loadin

For further information please click on the role below to view the role description

• Principal Manager - IT Service Management
• Product Manager – ServiceNow
• IT Service Manage