Infrastructure Solutions Engineer at Solas IT Recruitment

Dublin, Dublin County, Ireland -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 26

Salary

40000.0

Posted On

25 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

IT Managed Services & Support

Description

Provide Level 1 and Level 2 technical support for employees across Windows and macOS environments
Troubleshoot laptops, peripherals, operating systems, business applications and user access issues
Provision, configure and deploy laptops and other equipment for new employees
Support employee onboarding and offboarding, including account setup, access changes and equipment management
Administer user accounts and access across Google Workspace, Microsoft, SaaS applications and other enterprise systems
Manage and track IT hardware, software assets and inventory
Diagnose connectivity, VPN, Wi-Fi and basic network issues
Support conference rooms, audiovisual equipment and other workplace technology within the Cork office
Document incidents, resolutions and troubleshooting steps within the IT ticketing system
Escalate complex issues to senior IT, Security or Infrastructure teams with clear technical documentation
Assist with endpoint management, software deployment, patching and device security controls
Follow IT security, access control and data protection policies when supporting users and systems
Help maintain internal IT documentation, knowledge articles and standard operating procedures
Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support troubleshooting, documentation, research and workflow efficiency

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Responsibilities

Provide Level 1 and Level 2 technical support for employees across Windows and macOS environments
Troubleshoot laptops, peripherals, operating systems, business applications and user access issues
Provision, configure and deploy laptops and other equipment for new employees
Support employee onboarding and offboarding, including account setup, access changes and equipment management
Administer user accounts and access across Google Workspace, Microsoft, SaaS applications and other enterprise systems
Manage and track IT hardware, software assets and inventory
Diagnose connectivity, VPN, Wi-Fi and basic network issues
Support conference rooms, audiovisual equipment and other workplace technology within the Cork office
Document incidents, resolutions and troubleshooting steps within the IT ticketing system
Escalate complex issues to senior IT, Security or Infrastructure teams with clear technical documentation
Assist with endpoint management, software deployment, patching and device security controls
Follow IT security, access control and data protection policies when supporting users and systems
Help maintain internal IT documentation, knowledge articles and standard operating procedures
Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support troubleshooting, documentation, research and workflow efficiency