BJC is hiring for an Infrastructure Solutions Engineer - Telecom. This is a remote position. (Must be in MO or IL). We are looking for candidates with Five9 or similar cloud contact center experience, Avaya knowledge, and contact center in a health care setting.
Overview
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.
Responsible for support, maintenance, and reliable operation of all voice telecommunications systems. Administers various support systems such as call accounting, traffic analysis, voice processing, local area networks, wide area networks, channel service units and multiplexers.
Preferred Qualifications

EDUCATION

• High School Diploma or GED

EXPERIENCE

• 2-5 years

EDUCATION

• Bachelor’s Degree

EXPERIENCE

• 5-10 years
  Benefits and Legal Statement

ROLE PURPOSE

The Infrastructure Solutions Engineer (ISE) is primarily responsible for the design and deployment of technical configuration Items from the approved technology portfolio to support the implementation of business solutions. The ISE plays a supporting role in managing Technical Debt and will work closely with Solution Architects and Technical Operations to minimize risk from legacy platforms.

RESPONSIBILITIES

• Designs system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
• Produces detailed design specifications to form the basis for the construction of systems. Reviews, verifies and improves own designs against specifications.
• Designs specific network components using agreed architectures, design standards, patterns and methodology.
• Translates logical designs into physical designs that meet specified operational parameters for capacity and performance.
• Contributes to the development of recovery routines and contingency procedures. Contributes to alternative network architectures, networking topologies and design options.
• May be part of an after-hours on-call rotation.